Position: Full time, M-F 8-5 with occasional weekends
Location: Longwood, Florida (On-site)
D & A Building Services is a multi-divisional facility maintenance company providing interior and exterior building maintenance services for commercial, institutional, and government clients.
For more than 35 years, D & A has been trusted to deliver high-quality janitorial, landscaping, and specialty cleaning services with integrity, innovation, and hands-on leadership. We are committed to creating cleaner, safer, and healthier environments for our clients, powered by a team that values accountability, teamwork, and growth.
The Assistant Operations Manager plays a key role in daily operations, representing D & A Building Services across multiple client locations. You’ll oversee frontline personnel, ensure quality standards are met, maintain budgets, coordinate schedules, conduct inspections, and build positive relationships with clients.
This position works closely with the Operations Manager and is ideal for someone who enjoys a fast-paced environment, problem-solving, and being hands-on in the field.
Manage multiple assigned locations within established budgets
Oversee allocation and control of:
Work schedules for account personnel
Sanitary supplies (toilet tissue, paper towels, liners, etc.)
Cleaning supplies, equipment, machinery, and safety equipment
Maintain a sanitary, attractive, and orderly environment across all locations
Prepare and maintain daily, monthly, quarterly, semi-annual, and annual work schedules
Keep accurate logs of completed work and required follow-ups
Complete and monitor timekeeping procedures for assigned employees, including documentation for missing time
Prepare paperwork for work orders as needed
Prepare company documents for new hires, rate changes, terminations, and transfers
Conduct routine inspections at customer locations (minimum of 10 per week)
Identify unsatisfactory work and implement corrective and preventative actions
Provide completed inspection reports—and action plans when needed—to the Operations Manager
Maintain inspection files, logs, and records
Follow up with customers regarding complaints, concerns, and corrective actions
Ensure Area Managers provide appropriate follow-up on issues reported by customers
Train, coach, counsel, and discipline assigned staff according to company policies
Oversee day porters and day cleaners, coordinating replacement staff as needed
Support personnel with additional tasks or special project work
Meet regularly with customers to gather feedback on services provided
Maintain strong communication with customers and facility personnel
Track and address complaints, special requests, emergency services, and additional work needs
Maintain communication logs and ensure thorough follow-through
Promote and model company culture, values, and management philosophy
Demonstrate consistent, effective leadership at all times
Education & Experience
Two-year college degree and 3–5 years of janitorial industry experience with direct operational responsibilities
OR an equivalent combination of experience and training demonstrating the required knowledge and abilities
Technical & Professional Skills
Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Strong written and verbal communication skills
Strong interpersonal skills and ability to work with employees and customers at all levels
Demonstrated general business proficiency
Work Style & Performance Expectations
High energy level with the ability to manage multiple tasks simultaneously
Strong planning, organizational, and prioritization skills
Ability to perform under pressure and consistently meet goals and deadlines
Strong sense of urgency and ability to self-direct work
Commitment to service quality and customer satisfaction
Ability to support and model D & A Building Services’ values and goals
Ability to work occasional weekends as needed
Spanish proficiency
Physical Requirements
Ability to walk or stand for extended periods
Ability to bend, stoop, reach, and lift up to 50 lbs
Ability to work safely with potential exposure to chemicals requiring protective equipment
Interpersonal Confidence & Relationship Building
Strong interpersonal skills with the ability to communicate effectively at all organizational levels
Builds positive, productive relationships with employees and customers
Confident interacting across diverse groups and settings
Team Leadership & Coaching
Able to set goals, develop strategies, and guide direct reports toward successful outcomes
Coaches and mentors in a clear, fair, and direct manner
Holds teams accountable and sets clear expectations
Builds collaborative, high-performing teams and encourages open dialogue and feedback
Communication Skills (Oral & Written)
Presents ideas clearly and persuasively in both large and small group settings
Strong verbal presence with the ability to convey concepts effectively
Writes in a clear, organized, and concise manner
Manages both formal and informal communication with professionalism
Organizational Ability & Time Management
Manages time and resources effectively to complete projects
Strong ability to multitask and maintain order
Prioritizes well, focusing on what matters most and eliminating distractions
Creates efficient plans of action and uses time resourcefully
Organizational Savvy
Understands how organizations function and adapts well to different environments
Effective in navigating politically complex situations
Quickly learns company cultures, systems, and business practices
Problem Solving & Negotiation
Uses logic and sound judgment to address complex challenges
Negotiates effectively, even under difficult circumstances
Resolves issues fairly while earning the trust and respect of others involved
Integrity & Values
Demonstrates honesty, transparency, and ethical behavior at all levels
Values direct, straightforward communication and acts consistently with company values
Pay: $48,000 - $50,000 Annually, with opportunity to earn more with bonus
Benefits:
Paid time off such as PTO, sick days, and vacation days
Health, life, & dental insurance
Schedule:
Full-time - M-F 8-5 with occasional weekends