Impact STR is a dynamic real estate company based in Jacksonville, Florida. With a focus on short-term rentals and innovative property management solutions, Impact STR is committed to delivering exceptional experiences for both property owners and guests. The company leverages cutting-edge technology and data-driven insights to optimize revenue and streamline operations, ensuring maximum profitability for their clients.
As part of the larger Impact Holdings group, Impact STR benefits from a wealth of expertise and resources across various real estate sectors. The company's team of dedicated professionals is passionate about providing top-notch service and driving positive results in the ever-evolving world of short-term rentals.
Impact STR is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes.
Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement, or other concerns
Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
Verify unit availability to assist with scheduling vendor or realtor visits
Meet and maintain Impact STR standards and metrics, such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated Impact STR Business Development Representative
Build and maintain business relationships and open lines of communication with other internal support teams
Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices
Professional in all forms of communications, such as email, phone calls, video calls, and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activities frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Prior housekeeping experience is a plus
Adhere to all company policies and procedures
Hourly Compensation: $20 - $25 based on previous experience
Benefits:
Paid time off such as PTO, sick days, and vacation days
Health insurance
Life insurance
Dental insurance
Vision insurance
Retirement benefits or accounts
Location: Remote, St. Augustine, FL area (occasional in-person office visits required)
Job Type: Full - Time