DESCRIPTION

COMPANY OVERVIE

We are a premier vacation rental and property management company, handling over 775 properties across Orange Beach, Gulf Shores & Perdido Key areas.

Our legacy of top-tier service started in 2012, and ever since, we've been committed to giving our guests the Gulf Coast's most luxurious and premium vacation rentals. We take pride in our close-knit and friendly team, where everyone supports each other's growth and improvement. At Liquid Life, we view every property owner as a valuable partner and every guest as a new member of our growing family.

Read on to learn how you can dive into a refreshing work culture that values professional growth and a healthy work-life balance.

Position Summary

The Quality Assurance Manager is responsible for overseeing daily inspection operations to ensure all properties meet Liquid Life’s cleanliness, readiness, and quality standards prior to guest, owner, and VIP arrivals. This role serves as the central coordination point between QA inspectors, Housekeeping, Guest Services, Maintenance, and Operations to ensure inspections are completed accurately, on time, and with clear communication.

Core Responsibilities

Inspection Assignment & Oversight

• Assign QA team members to:
  
  

  • Departure Inspections

  • Deep Clean Inspections

  • Back-to-Back Inspections

  • Owner Arrival Inspections

  • VIP Arrival Inspections

  • Stage for Photos

• Assign On Site Packet Deliveries and ensure they are ready for pickup 

• Verify the correct inspection type is assigned in Breezeway
  
  

• Adjust assignments throughout the day based on:
  
  

  • Staffing availability

  • Unit priority

  • Arrival times

  • Operational urgency
    
    

Daily Operations & Service Counter Management

• Monitor progress of all scheduled inspections throughout the day
  
  

• Proactively notify Guest Services of:
  
  

  • Delays

  • At-risk arrivals

  • VIP or Owner concerns
    
    

• Assign deliveries and special requests to runners

• Issue Liquid Life–approved supplies and provide instruction as needed

• Serve as the point of decision-making for inspection-related issues at the service counter

• Supplies - Ensure the Service Counter is stocked and ready for distribution. 

Vendor & Resource Coordination

• Schedule professional services with approved vendors when required

• Ensure mileage reports are submitted, reviewed, and approved weekly

• Maintain accountability for:
  
  

  • Inspector keys

  • Key inventories

  • Access control
    
    

• Ensure all generated door codes are properly added to Breezeway tasks
  
  

Quality Control & Standards

• Ensure inspections meet Liquid Life’s cleanliness and readiness standards

• Identify incomplete or substandard work and initiate corrective actions

• Communicate inspection feedback and delays to Housekeeping leadership in a timely manner

• Support Housekeeping leadership with operational needs, escalations, or reassignments
  
  

Communication & Coordination

• Communicate clearly and professionally with all departments across Liquid Life

• Monitor and respond to:
  
  

  • Front inbox

  • Slack

  • Akia

  • Other operational communication channels
    
    

• Ensure time-sensitive issues are escalated appropriately

• Attend meetings as required and provide operational updates when needed
  
  

Documentation & Scheduling

• Maintain and update Google Docs related to QA operations, including:
  
  

  • Deep Clean schedules

  • Inspection tracking documents

  • Operational reference materials
    
    

• Ensure documentation is accurate, current, and shared with appropriate stakeholders

• Forecast scheduling for upcoming day(s)and assign tasks in advance

Leadership & Continuous Improvement

• Provide guidance and feedback to QA inspectors to improve performance and consistency

• Identify trends, recurring issues, and training needs

• Support process improvements that increase efficiency, accuracy, and guest satisfaction

• Uphold and model Liquid Life’s standards, values, and commitment to quality
  
  

Staffing & Training

• Qualify Potential Quality Assurance Team members 

• Schedule interviews 

• Qualify/paperwork or rejection 

• Coordinate with an approved trainer (one who has consistently proven to understand as well as execute the Liquid Life cleaning standards, protocols and procedures) and set up 

Key Skills & Expectations

• Strong organizational and prioritization skills

• Ability to make real-time operational decisions under pressure

• Clear, professional communication across departments

• High attention to detail and quality standards

• Comfortable managing multiple systems (Breezeway, Escapia, Google Workspace)

• Calm, solution-oriented leadership style

COMPENSATION & BENEFITS

Hourly, $20 - $25

Benefits

• Paid time off such as PTO, sick days, and vacation days

• Health insurance

• Dental insurance

• Vision insurance

• Retirement benefits or accounts

Schedule

5 days per week