Build Your Career with Carolina One Vacation Rentals in Charleston, South Carolina
Carolina One Vacation Rentals is a trusted leader in coastal vacation rental management, with more than 300 premier properties across Isle of Palms, Folly Beach, and other Charleston-area beaches. As part of a well-established company with a trusted name in Charleston real estate, we provide property owners with peace of mind and deliver outstanding guest experiences rooted in professionalism and care.
What sets us apart is not only our strong reputation but also our people. We pride ourselves on a tight-knit, supportive team environment where every member is valued. Our employees enjoy excellent benefits and the stability of working for an established company, paired with the opportunity to grow in a respected and dynamic industry.
At Carolina One, we’re all about teamwork, staying consistent, and getting things right. If you align with these values, we’d love to hear from you.
Carolina One Vacation Rentals is seeking a dependable Guest Services professional to join our team in Charleston, SC. This role is perfect for someone who takes pride in making stays easy and stress-free for guests through concise communication and careful follow-through. You’ll serve as a point of contact for guests, ensuring each interaction reflects our commitment to consistency, professionalism, and care.
In this position, you’ll follow established processes to address guest needs and coordinate with internal teams so every stay runs as planned. Your steady approach helps prevent issues before they arise while maintaining the high standards our homeowners and guests expect. If you take pride in accuracy, reliability, and creating structured service experiences, this is an opportunity to make a meaningful impact within a fast-moving hospitality environment.
Serve as the primary point of contact for guest communication via phone, messaging and email before, during, and after each stay
Respond promptly to guest questions, concerns, and service requests while maintaining a professional, friendly tone
Coordinate with housekeeping, maintenance, and operations teams to resolve issues quickly and keep stays on track
Document guest interactions, notes, and updates accurately in company systems
Follow established procedures for escalations, emergency situations, and after-hours concerns
Proactively identify potential problems and arrange solutions before they impact the guest experience
Support review management by addressing feedback and helping ensure each stay meets company standards
Prior professional office experience preferred
Comfortable using property management systems, messaging platforms, and internal tracking tools. Experience with Streamline and Breezeway preferred.
Ability to remain calm and solution-focused in fast-paced or high-pressure situations
Professional phone presence and confidence handling guest concerns or complaints
Reliable attendance and punctuality
Team-oriented mindset with a willingness to coordinate across departments
Basic problem-solving ability and sound judgment when handling guest needs or escalations
Valid driver's license and reliable transportation to work
Hourly, $20 - $25
9 to 5 Monday- Saturday
12 to 5 Sunday
40 hr week, 2 days off a week