Our national luxury vacation rental management company has an Assistant General Manager position opportunity at our Park City, UT site. The Natural Retreats collection of brands serves guests in some of America’s most beautiful destinations. We foster a collaborative, fun work environment and offer an excellent benefits package. Come join our team!
Natural Retreats is seeking a dynamic Assistant General Manager to join our Park City team and play a pivotal role in creating exceptional experiences for our guests and homeowners. This position offers the opportunity to make a meaningful impact by overseeing the operational performance of our site while building strong, lasting relationships with homeowners, guests, and team members. You'll collaborate closely with senior leadership to develop innovative strategies that enhance profitability and operational efficiency, while fostering a culture of world-class service. As a natural relationship builder with a passion for hospitality, you'll thrive in this role by supporting your team's development, partnering with homeowners to exceed their expectations, and ensuring every guest receives the personalized service that defines the Natural Retreats brand. If you're a people-focused leader who excels at creating connections and driving results in a collaborative, fast-paced environment, this is your opportunity to grow your career with a company that values service excellence and community.
Oversee the complete operational performance of the site – primarily the HOA portion of the site business.
Work closely with the SVP of Operations and General Manager to develop, implement and maintain procedures relevant to the site to increase profitability, performance and efficiencies.
Develop and maintain existing relationships with suppliers, strategic partners, and industry professionals.
Partner with the NR Marketing team to carry out local marketing initiatives.
Partner with the NR Business Development team and senior management to strategize and execute home recruitment initiatives.
Monitor and evaluate all key competitors as well as the activities, services and products of the competition.
Deliver sales presentations to key clients.
Proactively develop new plans and initiatives to achieve sales goals.
Ensure all guests receive all elements of NR service in-line with brand standards including, but not exclusively restricted to pre-arrival calls, personal meet and greets, etc.
Recruit, interview, and train staff and ensure their ongoing development by providing regular feedback and coaching.
Ensure the team understands service expectations and are consistently delivering world class service.
Build a strong team and represent Natural Retreats appropriately at all times.
Rotating on calls, covering holidays and weekends.
Help audit homes and facilitate certain property management services to homeowners in your portfolio.
Primary point of contact to reach out to owners for approvals on stays, negotiated rates, reduced minimum, etc. requests from the Sales team.
Be an expert in how the owner portal operates in order to demonstrate to property owners the benefits of the portal.
Monitor housekeeping, guest services, and maintenance managers' communication with owners.
Review P&Ls and budgets for input and feedback.
Monitor and be accountable for the destination's financials including Homeowner Statements and company credit card.
3 years of relevant work experience, specifically 2+ years of hospitality or sales management
Minimum 3 years of management
Ability to pass pre-employment testing which may include drug testing and/or background screening
Valid driver's license with good driving record
Excellent organizational and project management skills
Highly autonomous and self-motivated
Must be computer savvy and able to learn new software programs
Proficiency in Microsoft Office, specifically Microsoft Excel
Excellent verbal and written communications skills in addition to exceptional interpersonal skills and ability to make and cultivate strong personal connections and relationships with homeowners
Ability to manage time effectively and meet deadlines in the required timeframe
Detail-oriented
Ability to problem-solve in a fast-paced environment
Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season
$90,000 - $100,000
Paid time off such as PTO, sick days, and vacation days
Health insurance
Life insurance
Dental insurance
Vision insurance
Retirement benefits or accounts
Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
Long term disability insurance
Wellness programs
This is a full-time position. Due to the nature of the job, the team member should be flexible with their hours. Exact daily scheduled may vary from season to season and differ from in-season to off-season. The team member should always be available in case of an emergency, which includes evenings and on-call hours. Due to possible guest issues, the team member should be able to respond by getting to the property within 15-20 minutes if a guest calls and has an issue while in residence. Weekend and holidays will generally be busy with guest and owner arrivals and departures and are considered working days. Generally, this will mean be available during the workday of 8 AM - 6 PM although on occasion this will vary according to occupancy of homes with the expectancy to answer after hours calls. We encourage all our team members to take two (2) days off per week where possible.