Our national luxury vacation rental management company has a General Manager position opportunity at our Cape San Blas, FL site. The Natural Retreats collection of brands serves guests in some of America’s most beautiful destinations. We foster a collaborative, fun work environment and offer an excellent benefits package. Come join our team!
We are seeking a dynamic and results-driven General Manager to lead our Cape San Blas area operations. This role is perfect for a natural leader who thrives on building relationships, driving revenue growth, and inspiring teams to exceed expectations. You'll take ownership of daily operations while partnering with homeowners, guests, and staff to create exceptional experiences. As the driving force behind our location's success, you'll combine strategic vision with hands-on leadership to develop talent, solve complex challenges, and achieve ambitious business goals in our fast-paced, guest-focused environment.
Provide development, training, and coaching to staff.
Ensure effective daily operations through administrative duties, analyzing financial management data, overseeing guest and owner relations, staff development, and new business development.
Develop and implement processes, policies and procedures to ensure smooth operations across all departments.
Work to meet revenue and booking goals as set by the leadership team.
Deescalate elevated issues with homeowners and/or guests as needed.
Assist in the development of short and long-term plans for growth, performance, and profitability of the site.
Manage a team of employees. Facilitate team meetings and performance management conversations and perform salary assessments on a regular cadence.
Participate in strategy meetings.
Oversee the annual budget and maintain accurate payable/receivables and monthly owner statements.
Minimum 3 years' experience in hospitality, property management, sales, and/or retail
Proficiency in leading a team through clarity in goal setting, communication, accountability and process & interpersonal problem solving
Ability to manage and prioritize required outcomes for self and team to meet deadlines in a fast-paced environment demonstrated by the following:
Advanced organizational skills
Ability to effectively follow-up on outstanding needs
Ability to respond quickly and efficiently
Keen attention to detail
Ability to empower and delegate to others
Ability to lead operations in a high-stress work environment through both modeling and mentoring the following:
Technical competence
Adaptability and flexibility
Emotional intelligence
Problem Solving
Conflict Resolution
Proficiency in written and verbal communications to multiple stakeholders both internally and externally
Must have proficiency with Microsoft office suite including Excel, Word, PowerPoint and Outlook and additional ability to learn and excel at new software programs
Advanced interpersonal skills with the ability to make strong personal connections and/or effectively manage conflict with co-workers, owners, guests and vendors
Salary - Competitive compensation based on experience.
Benefits
Paid time off such as PTO, sick days, and vacation days
Health insurance
Life insurance
Dental insurance
Vision insurance
Retirement benefits or accounts
Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
Long term disability insurance
Short term disability insurance
Wellness programs
This is a full-time position. Natural Retreats' core business hours for our support offices are Monday through Friday, 8:00 a.m. to 5 p.m. Additionally, other project work or responsibilities may require the Team Member to occasionally work outside of this schedule.