For over 21 years, TravelNet Solutions has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner.
Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing list of native features, Track empowers hospitality professionals to achieve digital transformation and operational excellence.
Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers:
Serve Others: Nurturing growth to help others succeed
Grit: Taking ownership and never giving up on what matters most
Create the Future: Innovating to disrupt the status quo
Why Join Us?
Be part of a fast-moving, dynamic team focused on growth and success.
Work alongside a talented, collaborative, and supportive team.
Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution.
Help reshape the hospitality industry through technology and service innovation.
We're looking for a detail-oriented Customer Operations Specialist to serve as the operational backbone of our customer-facing teams. In this role, you'll ensure data accuracy, streamline workflows, and support the full customer lifecycle—from onboarding through renewal. You'll work cross-functionally to maintain systems, generate insights through reporting, and keep our customer operations running smoothly. If you thrive on creating order from complexity, take pride in accuracy, and enjoy being the go-to person who keeps things on track, this role is for you.
Customer Data & Systems
Maintain accurate customer records in CRM, customer success, support, and billing systems
Update account details, contract terms, entitlements, and customer status changes
Assist with data audits and clean-up to ensure reporting accuracy
Customer Lifecycle Support:
Support customer onboarding and implementation workflows
Assist with renewals, expansions, and account changes (non-quota carrying)
Coordinate internal handoffs between Sales, Customer Success, Support, and Billing
Reporting & Operational Support:
Prepare and maintain standard customer reports and dashboards
Track onboarding progress, adoption milestones, and renewal timelines
Identify and escalate data discrepancies or process gaps
Process & Tool Support:
Follow and help maintain documented customer processes and workflows
Support Customer Success tools and platforms (e.g., CRM, CS software, ticketing systems)
Assist with testing system updates and process improvements
Cross-Functional Coordination:
Act as a point of contact for internal teams on customer-related operational needs
Help gather information and documentation for escalations or leadership review
Ensure customer requests are routed to the appropriate teams efficiently
Required Qualifications:
1+ years of experience in operations, sales operations, or a related role
Experience working with CRM or customer management systems (e.g., Salesforce, HubSpot, or similar)
Strong attention to detail with the ability to maintain accurate data across multiple systems
Basic experience creating or maintaining reports in Excel or Google Sheets
Strong organizational and time-management skills with the ability to manage multiple tasks and priorities
Effective written and verbal communication skills
Ability to work collaboratively with cross-functional teams
Comfortable learning new systems, tools, and processes in a fast-paced SaaS environment
$75,000 - $85,000
10% based on company and individual performance
Paid time off such as PTO, sick days, and vacation days
Health insurance
Life insurance
Dental insurance
Vision insurance
Long term disability insurance
Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
Retirement benefits or accounts
Short term disability insurance
Wellness programs
Employee recognition programs
Workplace perks such as recreation activities, food and coffee, and flexible work schedules
M-F 8 to 5 CST