Wandermore Hosting is a boutique vacation rental management company built to be more owner-friendly than traditional property managers. We prioritize transparency by giving owners full visibility into their property’s performance and guest communication, allowing them to stay informed about guest concerns or maintenance needs while knowing our team is responding quickly and delivering excellent guest service.
We believe vacation rentals should deliver more than just a place to stay, they should create memorable guest experiences while providing seamless and profitable ownership for property owners. Our team blends hospitality, technology, and operational excellence to manage short-term rental homes across multiple markets. With a foundation in real estate investing, logistics, and operations, we’re building a team committed to service, efficiency, and growth.
The Operations Coordinator is the operational heartbeat of our vacation rental portfolio.
You will manage guest communication, coordinate with cleaners and maintenance vendors, and ensure every property is guest-ready and operating smoothly.
This role requires strong organization, proactive communication, and the ability to manage multiple moving parts in a fast-paced hospitality environment.
You will work closely with ownership and operations leadership to maintain service standards and continuously improve systems.
Manage all guest communication including inquiries, issues, and reservation adjustments
Respond quickly and professionally to guest concerns and questions
Coordinate solutions to minimize complaints and refunds
Ensure cleanings are completed on time prior to guest arrival
Monitor cleaning completion and quality in Breezeway
Confirm cleaners accept tasks and arrive as scheduled
Track all maintenance requests and vendor repairs
Report issues to vendors and ensure timely resolution
Manage urgent issues that impact guest experience
Track property supplies and reorder when needed
Coordinate supply deliveries with cleaners and vendors
Track property issues and improvement opportunities from guest feedback and reviews
Conduct property inspections and occasional property visits
Work closely with cleaners, vendors, and leadership to maintain operational excellence
Support onboarding tasks and operational improvements
1+ years previous short-term rental or property management experience
Strong written communication skills with a professional hospitality tone
Ability to work independently and make decisions without constant supervision
Excellent organizational skills and ability to prioritize competing tasks
Comfortable working evenings and weekends
Tech-savvy and comfortable learning new software platforms
Open to coaching and continuous improvement
Experience with Breezeway or similar operations platforms
STR software experience (Guesty, Hostaway, Hospitable, etc.)
Experience coordinating cleaners, or vendors
Operations or logistics background
Familiarity with typical household maintenance needs and repair issues.
Annual Salary - $40,000 (paid bi-weekly or weekly)
Performance Bonuses
Remote Work Flexibility
10 days of paid time off during your first year of employment.
Flexible paid time off benefits begin after your first year with the company. Rather than limiting time off to a fixed number of days, we offer a flexible approach built on trust and responsibility. Team members are encouraged to take time off when needed while ensuring their responsibilities are covered, the team is supported, and performance expectations are maintained.