At Juniper Holiday + Home, we don’t just manage vacation rentals, we curate exceptional experiences for both guests and homeowners. Our portfolio represents some of the finest homes in each destination we serve, and our commitment to quality, care, and connection sets us apart in the short-term rental industry.
We believe that behind every great home is a trusted relationship. That’s why we invest deeply in our homeowners, our team, and the systems that support them. If you’re someone who values meaningful relationships, strong communication, and being part of a growing, hospitality-driven company, this is an opportunity to make a real impact.
We’re seeking a relationship-driven and highly organized Homeowner Relations Manager to serve as the primary point of contact for our valued property owners.
In this role, you’ll take ownership of the homeowner experience, acting as a trusted advisor, advocate, and communicator. You’ll proactively build strong relationships, confidently guide conversations, and influence positive outcomes that support both homeowner satisfaction and business performance.
This is an ideal opportunity for someone who thrives in a fast-paced, people-focused environment and enjoys being at the center of communication and decision-making. You bring a natural ability to connect, influence, and lead conversations with confidence, ensuring alignment across teams while delivering an exceptional homeowner experience.
Relationship Management: Serve as the dedicated liaison for a portfolio of homeowners, building trust and rapport through regular, transparent communication. Utilize gifts as needed and ensure cards are sent for owner birthdays and anniversaries.
Communication: Respond promptly (within 24 working hours) to homeowner inquiries via phone, email, and meetings. Provide timely updates regarding property performance, guest feedback, maintenance issues, and financials. Utilize owner newsletters on a regular basis for broad communications.
Onboarding & Retention: Ensure a smooth transition from the onboarding services to our management services. Support retention efforts through engagement, education, and responsiveness.
Issue Resolution: Identify and resolve homeowner concerns with professionalism and urgency, escalating complex issues when needed.
Cross-Functional Collaboration: Work closely with operations, guest services, maintenance, marketing, revenue, and financial teams to ensure a cohesive owner experience.
Documentation: Maintain Hubspot with owner communications/information/important date, and utilize AI for owner profiles to enhance efficient and quality communications.
Reporting & Insights: Provide owners with performance reports, occupancy trends, and recommendations to enhance revenue and property care.
Process Documentation and Improvement: Document all current processes with SOPs and identify opportunities to improve homeowner communications, operational workflows, and service delivery.
Contracts and Licenses: Maintain current rental licenses for homes in the management program, and facilitate signing of new contracts or addendums as needed.
Owner Statements: Ensure accurate owner statements are sent on a timely basis each month, including billing homeowners for onboarding fees, linen fees, maintenance hours, supplies, etc.
Terminations: Offboard properties when owner or Juniper terminates services. Oversee every aspect and ensure a seamless transition.
2+ years of experience in client relations, property management, hospitality, or related field
Strong interpersonal and communication skills (written and verbal)
Highly organized and able to manage multiple priorities in a fast-paced environment
Proficient in Google Workspace, CRM systems, and property management platforms
Ability to handle sensitive conversations with professionalism, empathy, and discretion
A problem-solver with a service-oriented mindset and proactive approach
Excellent time management skills
Knowledge of local short-term rental regulations
Salary: $70,000 - 80,000 annually
Paid time off (PTO, sick days, vacation)
Health insurance
Dental insurance
Telecommuting options
Location: Union Pier, MI
Schedule: Full-Time