We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.
We are seeking a reliable and skilled Maintenance Technician to join our team in Martha's Vineyard. In this hands-on role, you'll be responsible for maintaining the exceptional quality of our vacation properties by performing routine maintenance, repairs, and inspections across multiple locations. You'll ensure our guests and property owners enjoy well-maintained homes by addressing everything from appliance troubleshooting to basic HVAC and plumbing repairs. The ideal candidate is dependable, detail-oriented, and takes pride in maintaining high standards while working independently across various worksites. This position requires flexibility, strong organizational skills, and the ability to respond to both scheduled maintenance tasks and time-sensitive issues as they arise.
Complete maintenance tasks and projects as assigned, traveling between multiple worksites each day within the assigned market.
Create a welcoming environment for our guests and owners by ensuring our homes are well maintained with general repairs, preventative maintenance and inspections.
Respond to guest issues regarding maintenance, as needed including but not limited to appliance troubleshooting, cable/wifi troubleshooting, basic HVAC repair and light plumbing.
Coordinate completion of owner-approved maintenance through creation and delegation of maintenance and housekeeping tickets.
Negotiate, and maintain working relationships with third-party vendors.
Meet and maintain company standards and metrics such as guest or owner satisfaction, accuracy, efficiency, and annual cost.
Be part of an on-call coverage rotation within the maintenance team to address urgent issues.
Be available and willing to assist your colleagues and management team and provide cross-coverage in other roles as needed to address urgent issues.
Collect and remove trash and debris.
Ensure follow through on assigned maintenance tasks using in-house assignment systems and respond to time-sensitive maintenance needs.
Other duties as assigned because every day is different in hospitality!
1 year of basic property maintenance experience
Working knowledge of basic appliance repair, electrical systems, plumbing repair, HVAC repair, painting, and carpentry skills
Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
Excellent time management skills with the ability to change activity frequently and cope with interruptions.
Paid time off such as PTO, sick days, and vacation days
Flexible schedule needed