Ocean City Vacation Homes is a locally family owned vacation rental management company based in Ocean City, Maryland. Managed by brothers Zachary (CEO) and Alex (COO), this company was built on a passion for hospitality and a deep connection to the local community. The company focuses on delivering elevated coastal stays through carefully selected homes, modern amenities, and attentive service.
With a growing portfolio of high-quality properties, Ocean City Vacation Homes combines local expertise with a hands-on approach to property care and guest experience. The team takes pride in maintaining beautiful homes, supporting property owners, and creating memorable vacations for guests year-round.
Ocean City Vacation Homes is seeking a driven and dependable Operations Associate to become the heartbeat of our day-to-day operations. This is a role for someone who takes pride in doing the little things right, shows up ready to solve problems, and finds satisfaction in helping others succeed. You’ll be the connector behind the scenes, working alongside guests, homeowners, housekeeping teams, and maintenance partners to ensure every stay runs smoothly from start to finish.
In this fast-paced environment, no two days look the same. One moment you might be coordinating a last-minute maintenance fix, the next you’re supporting a guest or helping a homeowner feel confident their property is in great hands. It’s a role for someone who is humble, resourceful, and hungry to learn, someone who doesn’t need recognition to do great work but earns it through consistency, reliability, and care.
Guest Support
Respond to guest inquiries before and during their stay
Resolve guest issues (Wi-Fi problems, maintenance issues, etc.)
Handle booking questions, and adjust reservations as needed
Scheduling & Coordination
Coordinate maintenance or repairs at properties
Ensure properties are ready for upcoming guests
Property Inspections
Check that homes are clean and properly set up
Report damages or missing items
May require minor housekeeping work to be done
Owner Communication
Update property owners about bookings, issues, or maintenance
Help coordinate improvements or repairs with owners
Maintain Communication
Listing & Booking Management
Manage listings on platforms like Airbnb, Vrbo, or the company's website
Monitor reservations and occupancy
Administrative Tasks
Track operational reports (cleaning schedules, maintenance logs)
Process guest feedback or reviews
Help improve operational processes
2+ years minimum experience in the vacation rental industry
Effective and clear communication skills
High school diploma and ability to be a problem solver
Microsoft 365
Bachelors degree
5+ years of experience in the vacation rental industry
Be able to type at 50+ WPM
Self Starter looking to grow within company
$50,000 - $70,000
Paid time off such as PTO, sick days, and vacation days
Retirement benefits
Health, Dental, and Vision insurance
Gym memberships or other discounts
Schedule
Must be willing to work weekends in season.