Where hospitality meets human connection
Location: Ponte Vedra Beach, FL (Hybrid flexibility)
At Suncastle Properties, we don’t just manage vacation homes - we create experiences people remember long after their stay.
Located along Florida’s Historic Coast, we are building something different: a hospitality company rooted in innovation, care, and elevated service. Our goal is to lead the luxury vacation rental market across Jacksonville, Ponte Vedra, and St. Augustine; not by following the industry standard, but by redefining it.
If you’re someone who finds purpose in helping people, solving problems, and creating moments that matter, you’ll feel at home here.
This is not a “reservationist” role in the traditional sense.
You are the first voice guests hear, the calm during issues, and the connector across teams who ensures every stay runs smoothly.
You’re not just answering questions - you’re shaping experiences.
Serve as the primary point of contact via phone, email, and messaging
Guide guests through booking, confirmations, and pre-arrival planning
Anticipate needs and deliver thoughtful, proactive communication
Help guests find the right property—not just any property
Use consultative selling techniques to match needs with experiences
Confidently present options, promotions, and upgrades
Handle guest concerns with empathy, ownership, and urgency
Turn challenges into positive, memorable outcomes
Maintain professionalism in high-pressure or time-sensitive situations
Work closely with housekeeping, maintenance, and partners
Coordinate solutions quickly to minimize guest disruption
Ensure alignment across teams for a consistent guest experience
Monitor guest feedback, reviews, and trends
Identify opportunities to improve communication and service delivery
Contribute ideas that elevate the overall guest journey
Welcome guests and owners in-office when needed
Assist with inventory, errands, and special requests
Help maintain the small details that create exceptional stays
You genuinely care about people and their experiences
You stay calm, focused, and solutions-oriented under pressure
You communicate clearly, warmly, and professionally
You’re highly organized and can juggle multiple priorities
You take ownership—you don’t wait to be told what to do
You enjoy collaborating and being part of a team
Required Qualifications:
Strong written and verbal communication skills
Excellent customer service and problem-solving ability
High attention to detail and organizational skills
Tech-comfortable (Microsoft Office, learning new systems quickly)
Ability to multitask in a fast-paced environment
Valid driver’s license and reliable transportation
Preferred Qualifications:
Experience in hospitality, vacation rentals, or property management
Familiarity with Airbnb, VRBO, Booking.com, or similar platforms
Experience with property management systems (Escapia, Streamline, etc.)
Background in reservations or sales
Paid time off such as PTO, sick days, and vacation days
Health insurance
Commuting/travel assistance
Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Schedule: Monday–Friday, 8am–5pm + occasional after-hours support