At Winter Park Lodging Company, we believe where you work should be just as inspiring as what you do.
Based in the heart of Winter Park, Colorado, we manage a portfolio of stunning mountain homes and vacation rentals that welcome guests year-round to ski, explore, and recharge in the Rockies. For more than 20 years, we’ve built a reputation for delivering exceptional stays while helping homeowners maximize the value of their investments.
But what truly sets us apart is our team. We are a group of people who care deeply about hospitality, take ownership of our work, and genuinely enjoy living and working in a mountain community. Whether it's powder days in the winter or long summer evenings on the trail, we understand that great work and great lifestyle can go hand in hand.
If you're looking for a role where you can make an impact, grow your career, and be part of something special, you’ll find it here.
We're looking for a dedicated and empathetic professional to join our Owner Relations Team at Winter Park Lodging Company.
This is not a back-office coordination role. This is a relationship-driven, operations-critical position that sits at the intersection of homeowners, property care, and internal teams.
You will be trusted to:
Build long-term homeowner relationships
Protect property quality and standards
Ensure seamless owner experiences from arrival to ongoing care
If you enjoy ownership, problem-solving, and being the person who makes things happen, this role will fit.
Conduct owner arrival inspections to ensure cleaning, maintenance, and presentation standards are met; identify opportunities for improvement across décor, inventory, and overall property condition
Serve as the primary point of contact for homeowners, managing day-to-day requests and delivering proactive, thoughtful communication
Collaborate closely with Property Care teams to ensure owner expectations are met and property issues are clearly communicated and resolved
Coordinate with external vendors to support property needs, maintenance projects, and operational efficiency
Oversee and organize annual deep cleans in partnership with homeowners and internal teams
Monitor upcoming owner stays and ensure all inspection and readiness processes are completed to standard
Support onboarding and offboarding of properties, ensuring a seamless transition for homeowners and internal teams
Develop and execute owner communication initiatives, including newsletters, surveys, and feedback loops to strengthen engagement and satisfaction
Build strong, trust-based relationships with homeowners through both virtual and in-person interactions
Proactively identify opportunities to improve service delivery, systems, and the overall owner experience
Required:
Strong written and verbal communication skills with empathy and professionalism
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Problem-solving mindset with ownership mentality
Comfortable working independently and making decisions
Tech-savvy with ability to learn new systems quickly
Valid driver’s license and reliable transportation
Ability to lift 50+ lbs
Bachelor’s degree
Preferred:
Experience in property management, hospitality, or operations
Vendor coordination or field operations experience
Experience working directly with homeowners or clients
Company profit sharing paid annually
Paid time off such as PTO, sick days, and vacation days
Health, Dental, and Vision insurance
Life insurance
Retirement benefits or accounts
Wellness programs
40 hours per week, weekends and holidays required.