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Property Operations & Guest Experience Coordinator

Panama City Beach, FL

Company Overview

Panhandle Getaways is proud to be recognized as one of the Top 50 Vacation Rental Property Management Companies in the World by Rentals United. Managing over 900 short-term vacation rental properties along the Florida Panhandle, we deliver exceptional guest experiences while maintaining strong relationships with our homeowners. 

What’s Great About Working with Us 

  • Stable, locally owned company with strong community roots 

  • Manage one of the largest vacation rental portfolios in the area (900+ homes) 

  • Competitive pay with growth opportunities & performance raises 

  • Full Benefits: Health, dental, and vision insurance 

  • Generous 401(k) match 

  • Real mentorship from seasoned pros in the vacation rental space 

  • A genuinely fun and supportive team that is constantly improving while celebrating the wins 

Position Summary

Panhandle Getaways is seeking a hands-on, detail-driven Property Operations & Guest Experience Coordinator to support both field operations and guest communication.

This is a hybrid role that blends property inspections, light housekeeping support, and reservation coordination. You’ll play a critical role in ensuring homes are guest-ready, issues are resolved quickly, and guests receive timely, professional communication throughout their stay.

This position is ideal for someone who enjoys variety in their day, takes ownership of outcomes, and thrives in a fast-paced environment where no two days look the same.

Responsibilities

  • Conduct routine property inspections to ensure homes meet company cleanliness and quality standards

  • Identify and report maintenance issues or damages in a timely manner

  • Perform cleaning duties as needed to maintain presentation standards

  • Assist with guest reservations, including booking support, confirmations, and guest communication

  • Ensure properties are guest-ready prior to arrivals

  • Restock supplies and ensure inventory levels are maintained

  • Coordinate with housekeeping and maintenance teams to address any issues

  • Provide excellent customer service to guests, addressing questions or concerns professionally

Required Qualifications

  • 1 year of housekeeping inspecting experience (preferably in vacation rentals)

  • 1 year reservations experience

  • A valid driver's license and clean driving record (safety first, always!).

  • High school diploma or equivalent

Preferred Qualifications

  • Organized with strong follow-through and ability to manage multiple tasks

  • Comfortable communicating with guests and team members

  • Ability to work in a fast-paced, hands-on environment

Compensation & Benefits

Hourly Salary - $17 - $22

Bonus

  • 3% of pay at EOY

Benefits

  • Paid time off such as PTO, sick days, and vacation days

  • Health insurance, Dental, and Vision insurance

  • Life insurance

  • Workplace perks such as recreation activities, food and coffee, and flexible work schedules

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