We are a vastly growing vacation rental, property management, and Real Estate company St. Pete Beach, FL where the sun always shines. Our team members are the true soul of our company. We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.
We're looking for a Guest Service Agent who thrives on making people's vacations memorable through exceptional service and genuine care. In this role, you'll be the friendly voice and helping hand that our guests rely on throughout their stay at our beautiful St. Pete Beach properties. You'll coordinate with our local team to solve problems quickly, manage maintenance requests efficiently, and ensure every guest feels valued and supported. If you're someone who finds satisfaction in going the extra mile, staying organized under pressure, and turning challenges into positive experiences, this position offers the perfect opportunity to make a real difference in people's vacation memories while growing with a dynamic property management company.
Answering calls, emails, and texts directed to the guest services team from in-house guests, the local team members, and others.
Promptly communicating updates and issues to in-house guests and other local shop team members.
Reporting, assigning, and scheduling maintenance/general tasks to our property management team.
Responding to guest complaints and concerns with enthusiasm, empathy, and warmth.
Troubleshooting common guest concerns and property issues.
Utilizing available system resources to provide answers to common questions.
Maintaining a working knowledge of all software and systems used in the guest services environment.
Maintaining detailed records of communication received, communication sent, and action taken within system notes.
At least 1 year of customer service experience
Must have experience with Microsoft Office products and be proficient at using them.
Strong verbal & written communication skills are a must, and the ability to stay organized and effectively manage your time.
The ability to stay calm and be kind in potentially high-stress situations.
Familiarity with the vacation rentals and/or property management.
Ability to stay organized and effectively manage your time.
Typing speed of 50-60 WPM.
High School Diploma or GED.
Availability to work nights, weekends, and holidays in the office.
Reliable transportation to and from work.
Must live within 25 miles of St. Pete Beach.
Bonus and Commission opportunities available
Paid time off such as PTO, sick days, and vacation days
Health & Dental insurance
Retirement benefits or accounts
Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
Employee recognition programs
Available: 8am-6pm, Monday-Saturday (Shifts will be 8 hours and be scheduled 5 days a week)