Lodgeur provides stylish, furnished apartments for short- and medium-term stays. Guests can book a Lodgeur apartment just like they would a hotel—online, in minutes, with instant confirmation. Since 2019, we’ve hosted 20,000+ guests and earned 2,500+ five-star reviews. We’re growing 50% this year and growing our team to support that growth.
We're looking for a detail-oriented Sales & Guest Services Associate to join our growing team and take ownership of our guest experience during South Africa night hours. In this role, you'll be the go-to person for handling inbound sales inquiries, managing guest communications across multiple channels, coordinating with our housekeeping and operations teams, and ensuring every guest has a seamless stay from booking through check-out. You'll work independently to solve problems quickly, follow established processes while identifying opportunities for improvement, and play a key role in maintaining the high standards that set Lodgeur apart in the short-term rental market. This position is perfect for someone who thrives on getting things done efficiently, enjoys direct guest interaction, and wants to make a measurable impact on a fast-growing hospitality company.
Respond to inbound sales inquiries received via phone, email, online chat, and SMS
Log guest information in our CRM and follow up through their preferred channel
Create quotes for guests to book online—or manually create reservations when needed
Help match guests with the right apartment based on their needs and stay dates
Contact local companies, hospitals, and other organizations to promote Lodgeur's housing solutions
Research local competitors and suggest improvements to pricing, service, or listings
Provide fast, friendly support to current and future guests
Help with check-in issues, payment problems, and apartment access
Spot and flag suspicious activity like declined payments or risky bookings
Upsell early check-in, late check-out, and other extras when available
Ask guests for reviews and respond to feedback in a helpful, professional tone; keeping all review responses up to date
Keep our guest-facing Help Center and internal SOP playbook up to date
Escalate complex or urgent issues when needed
Schedule cleanings and communicate with housekeepers
Review cleaning photos and checklists to make sure apartments are guest-ready
Track and report maintenance issues or missing items
Monitor status of keys, open maintenance issues, and inventory levels
Place orders for supplies when needed
Ensure digital lock codes are accurate and synched
Report connectivity issues and low battery levels
Help prepare new apartments for guest stays
Place and track orders for supplies, furniture, and equipment
Follow up with vendors and update order status in our systems (e.g., delivered, delayed)
Coordinate with the Ops team and photographer to schedule apartment photo shoots
Create and update property listings in our systems and on platforms like Airbnb
Set up new properties in our other tools, such as housekeeping and pricing platforms
Follow up on unpaid reservations or guest balances
Adjust pricing in our pricing software
Help with reporting and light bookkeeping
Assist the General Manager and founders with ad hoc projects
You have 2+ years of experience in customer service, sales, or virtual assistant roles—preferably in hospitality or property management (bonus points if you've used Mews PMS)
You're conscientious—you double-check your work and keep things organized
You're detail-oriented and follow through on what you say you'll do
You're adaptable, even when things change quickly or unexpectedly
You're friendly and confident on the phone—not afraid to call guests or vendors
You speak and write excellent English
You're comfortable working with U.S.-based customers, including upset or high-stress guests
You're tech-savvy and quick to learn new apps and systems
You're reliable—your team can count on you
You're looking for a long-term role with a growing company
Hourly Rate: $8 - $11
Paid time off such as PTO, sick days, and vacation days
Remote (South Africa); 4pm–2am local time, 4 days per week