Memories Vacation Home Management is a growing vacation rental management company based in Central Florida. We specialize in delivering high-quality experiences for guests while protecting and maximizing value for property owners. We pride ourselves on high standards, accountability, and doing things the right way.
Why Join Us
Fast-growing company with real opportunity for advancement
Direct impact on company growth and performance
Opportunity to grow into a Director of Operations / COO role
Work with a driven, no-excuses team focused on results
We are looking for a strong Operations Manager who will take ownership of our day-to-day operations and ensure that our team delivers consistently at a high level.
This is not a passive management role. You will be responsible for driving performance, holding the team accountable, and making sure things get done.
You will oversee:
Property Managers
Guest Communication Agents
Inspectors / Field Team
This is an in-field leadership role. You will be expected to be out in the field regularly to check on the team, conduct training, and supervise operations firsthand.
Your mission is simple: make sure operations run smoothly, efficiently, and at a high standard every single day.
Oversee daily operations across all managed properties
Manage and push team performance (PMs, VAs, inspectors)
Ensure all tasks are completed on time and at a high standard
Identify bottlenecks and implement systems to improve efficiency
Monitor KPIs (cleaning scores, response times, maintenance resolution, etc.)
Coordinate between departments to ensure smooth execution
Maintain high standards for guest experience and owner satisfaction
Train, coach, and develop team members
Conduct field visits to inspect properties, supervise teams, and ensure quality control
Enforce accountability and follow-through across the team
1+ years minimum experience in operations management, managing property management teams
Strong leadership and ability to hold people accountable
Highly organized and detail-oriented
Problem-solver with a "figure it out" mindset
Comfortable working in a fast-paced, high-growth environment
Strong communication and decision-making skills
Tech-savvy (CRM systems, property management software, etc.)
Experience with Guesty PMS or similar software
Perfect English. Spanish and/or Portuguese are not required but preferred
If you are someone who:
Takes ownership
Holds people accountable
Gets things done
We want to hear from you.
$60,000 - $70,000 based on experience
Performance Bonus & Commissions: Based on KPIs and company growth
Paid time off such as PTO, sick days, and vacation days
Full-day shift from 9:00 AM – 6:00 PM, including a scheduled 1-hour break (1:00 PM – 2:00 PM)
How to Apply: In addition to your application and resume, please submit a short message on a cover letter explaining why you are a strong fit for this role. Once the application is complete, you'll be invited to take the Predictive Index survey where there are no right or wrong answers, but helps us learn more about you. Once complete, you will be invited to record a brief introductory video where you can share why you're an ideal fit for this role. Those who complete all steps will have preferred review. Thank you