Belforte Stays is a luxury short-term vacation rental design and property management company specializing in waterfront properties. Headquartered in Fort Lauderdale, Florida, the company delivers full-service, turnkey solutions that combine real estate investment strategy, elevated hospitality, and bespoke interior design.
Founded with the mission to raise industry standards, Belforte Stays focuses on transforming properties into high-performing assets while creating curated, memorable guest experiences. The company bridges the gap between luxury real estate and hospitality by offering services beyond traditional property management, including strategic design, remodeling, dynamic pricing, and full operational oversight.
Belforte Stays serves busy professionals, real estate investors, and second-home owners seeking passive income and premium asset management. Its white-glove approach ensures seamless operations, from guest communication and marketing to maintenance and revenue optimization, allowing owners to maximize returns without day-to-day involvement.
With a strong emphasis on design differentiation, the company creates distinctive, high-end spaces that stand out in competitive markets, enhancing both occupancy and guest satisfaction while reinforcing long-term property value.
We are seeking a detail-oriented and customer-focused Guest Experience Coordinator to support guest services and booking operations.
This is a fast-paced, primarily remote role where you will serve as the first point of contact for guests, managing inquiries, processing reservations, and ensuring a seamless experience from booking through arrival. You will also support listing optimization, assist with operational projects, and contribute to driving repeat bookings.
This role requires a proactive, self-driven individual who can manage tasks independently while maintaining a high level of organization and responsiveness. You’ll play a key role in enhancing both the guest journey and overall listing performance.
This is a long-term, full-time opportunity for someone who wants to grow with the company and help build systems and teams as Belforte Stays expands into new markets.
Guest Communication & Reservations
Respond to guest inquiries via phone, email, and platforms like Airbnb and Vrbo
Provide accurate information on property details, availability, pricing, and amenities
Process reservations, modifications, and cancellations
Send check-in instructions and pre-stay communications
Handle guest questions, concerns, and special requests professionally
Listing Management & Optimization
Update and maintain property listings across booking platforms
Ensure accuracy of descriptions, photos, amenities, and pricing notes
Optimize listing titles and content to improve performance and conversions
Assist with seasonal updates and promotions
Project & Operational Support
Assist with onboarding new properties and system updates
Collaborate with internal teams on cleaning, maintenance, and operations
Maintain organized records of guest communication, bookings, and payments
Guest Experience & Retention
Conduct post-stay follow-ups to gather feedback and encourage reviews
Build relationships with past guests to drive repeat bookings
Support improvements to the overall guest journey
Marketing
Create and schedule social media content using tools like Canva
Edit photos and videos for marketing use
Respond to social media engagement
LTR & Real Estate Support
Assist with occasional long-term rental and real estate administrative tasks
1+ year of experience in hospitality, reservations, or customer service (preferred)
Strong written and verbal communication skills
High attention to detail and strong organizational skills
Ability to multitask and prioritize in a fast-paced environment
Tech-savvy and comfortable learning new systems
Experience with short-term rental platforms (e.g., Hostaway, PriceLabs)
Customer-focused mindset with strong problem-solving abilities
Experience with Hostaway PMS and PriceLabs
Background in the short-term rental industry
Real estate or property management experience
Social media marketing experience
Experience with Canva
Guest relations experience
Familiarity with Google Workspace and Microsoft Office
Compensation: $19 - 21 per hour
Benefits:
Paid time off (PTO, sick days, vacation)
Flexible work schedule for the right candidate
Additional workplace perks
Schedule:
Thursday through Monday, 8:00 AM – 5:00 PM
30–40 hours per week (flexibility available)
Job Type: Full-time
Location: Fort Lauderdale, Florida (primarily remote role but must live in the area)