Avada Properties is a leading short-term rental management company dedicated to delivering exceptional guest experiences while maximizing returns for property owners. We manage a portfolio of vacation rentals and pride ourselves on professionalism, responsiveness, and operational excellence.
Small business feeling with empowered employees and autonomy with the backdrop of large-scale business tools and technology.
Provides a fast-paced environment where in an individuals can make a meaningful impact, grow their skills quickly, and see the direct results of their contributions.
The Owner Relations Manager serves as the primary contact for a portfolio of homeowners, acting as both a trusted advisor and a performance advocate for each property.
This role is responsible for homeowner retention, portfolio health, and long-term relationship growth. Owner Relations Managers take ownership of a portfolio of 75–120 homes and are accountable for delivering a high-quality homeowner experience while supporting overall property performance.
The Owner Relations Manager works in close partnership with the Operations team, Revenue Management team, Maintenance team, and Business Development team to ensure each home is positioned for success. This role requires balancing homeowner preferences with company standards, revenue goals, and operational needs.
This is a fast-paced, relationship-driven role suited for individuals who enjoy problem-solving, communication, and taking ownership of outcomes.
Portfolio Ownership and Strategy
Manage a portfolio of 75–120 homes
Serve as the primary point of contact and advocate for assigned homeowners
Proactively advise homeowners on performance opportunities and best practices
Support long-term relationship growth and homeowner retention
Identify potential retention risks early and escalate when appropriate
Homeowner Relationship Management
Communicate with homeowners by phone, email, text message, and in-person meetings
Build strong rapport and long-term trust with homeowners
Handle sensitive conversations with professionalism and empathy
De-escalate concerns and resolve issues proactively
Set clear and realistic expectations while maintaining homeowner confidence
Onboarding and Property Support
Manage all aspects of new homeowner and new property onboarding
Attend new property inspections when needed
Ensure accurate property records and documentation
Support homeowners through the onboarding and transition process
Revenue and Performance Partnership
Work in partnership with the Revenue Management team on pricing, stay restrictions, and performance strategies
Help homeowners understand revenue trends and opportunities
Balance homeowner preferences with company performance standards
Encourage adoption of best practices that support strong results
Team Collaboration
Work collaboratively with internal teams to support homeowner success
Partner with Operations and Maintenance teams to address property needs
Share important property information clearly and promptly
Support resolution of property or guest-related concerns in partnership with internal teams
Performance Goals
Maintain a homeowner retention rate of 93 percent or higher, with a goal of 95 percent or higher
Respond to homeowner requests within two business hours
Maintain consistent communication and engagement with homeowners
Contribute to overall portfolio growth and long-term homeowner loyalty
Support company mission, values, and service standards
Availability to work weekends and holidays as needed
Reliable transportation
Strong written and verbal communication skills
Ability to manage multiple priorities
Comfortable using technology and multiple internal systems
This role is ideal for someone who:
Enjoys relationship management and problem-solving
Can manage multiple priorities in a fast-paced environment
Is comfortable having performance-based conversations
Takes ownership and follows through
Is organized and detail-oriented
Communicates clearly and professionally
Remains calm under pressure
Values process, accountability, and teamwork
Quarterly bonus with an annual target amount of $4,000 and upside of$7,500
Benefits
Paid time off such as PTO, sick days, and vacation days
Health, Dental, and Vision insurance
Life insurance
Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
M-F: 8AM-4:30PM