Carolina Coast Retreats is a locally led vacation rental management company serving the Cape Fear region of coastal North Carolina, including Wilmington, Wrightsville Beach, Carolina Beach, Kure Beach, Surf City, Topsail Beach, North Topsail Beach, and Sneads Ferry. Our portfolio spans oceanfront homes, soundside retreats, pet-friendly rentals, and classic Carolina beach cottages — giving owners and guests a wide range of high-quality options across one of the most desirable stretches of the North Carolina coast.
We are led by a team with decades of combined experience investing in, growing, and operating successful vacation rental management companies. That experience is paired with on-the-ground local managers who live in the markets they serve and have the authority to make decisions in real time. We believe vacation rental management is fundamentally a relationship business, and relationships are built locally.
For homeowners, we are an advocate first — focused on protecting the home, maximizing income, and delivering transparent, real-time reporting. For guests, we deliver professionally cleaned, fully equipped homes backed by reliable local support from check-in to check-out.
Carolina Coast Retreats is part of Casago Coastal NC, a family of four coastal North Carolina vacation rental brands operating under the Casago network — North America's largest specialized vacation rental manager.
Carolina Coast Retreats is looking for a full-time Property Manager to join our Sneads Ferry (Topsail Island) team! Core duties include building and maintaining relationships with new and current homeowners and performing general administrative tasks related to the job. An essential function of the Property Manager is to work to ensure any guest and/or home issues have proper steps taken to guarantee guest and owner satisfaction. The Property Manager will interact and communicate with current homeowners by keeping them informed and sustaining and cultivating the relationship. In addition, this individual will need to assist new homeowners with CCR processes, procedures, and standards.
Successful candidates for this role will demonstrate professionalism and a strong service mindset. The ideal candidate is proactive rather than reactive, balancing multiple responsibilities with ease while operating as a self-starter.
Serve as the primary point of contact for assigned homeowners
Understand and align to homeowner goals, including revenue expectations
Maintain consistent, proactive communication and satisfaction tracking
Build long-term, trust-based relationships
Develop and execute property-specific action plans
Ensure homes meet brand, quality, and operational standards
Maintain working knowledge of property systems (maintenance, utilities, compliance)
Address and resolve guest and homeowner issues before escalation
Partner cross-functionally to ensure seamless stays
Support reservations and customer service needs as required
Assist with onboarding new homeowners, including:
System setup and data accuracy
Scheduling photography
Aligning expectations and standards
Support business development and portfolio growth initiatives
Collaborate with Maintenance, Housekeeping, and Operations teams
Ensure timely follow-up on property needs and service execution
Maintain accurate documentation, reporting, and damage tracking
Act as a brand ambassador for Carolina Coast Retreats
Maintain strong knowledge of the local market and share insights with stakeholders
High School Diploma or equivalent
Active North Carolina real estate brokers license
Prior experience in customer service with demonstrated desire to delight the clientele
Valid driver's license
Ability to pass pre-employment testing which may include drug testing and/or background screening
Must have proficiency with Microsoft office suite including Excel, Word, PowerPoint and Outlook and additional ability to learn and excel at new software programs
Proficiency in written and verbal communications to multiple stakeholders both internally and externally
Exceptional interpersonal skills with the ability to make and cultivate strong personal connections and relationships with homeowners utilizing skills such as:
Timely and thorough follow-up
Active listening
Proactivity
Adaptability
Problem solving
Keen attention to detail and desire to act to uphold luxury service expected by homeowners and guests
Commitment to providing outstanding customer service
Well-developed administrative and organizational skills demonstrated in ability to manage time effectively and meet deadlines in a fast-paced environment
Team player mentality with a willingness to be flexible and open to feedback and continued growth
Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season
$55,000 - $75,000
Annual bonus based on company and personal goals
Paid time off such as PTO, sick days, and vacation days
Health, Dental, and Vision insurance
Retirement benefits or accounts
Car allowance