Southern Sands Property Management Group is one of the Texas Gulf Coast's fastest-growing vacation rental companies. We manage a portfolio of properties across the Galveston area and are expanding rapidly into new markets.
We are looking for a senior operator who has done this before to take ownership of day-to-day operations and help us scale with discipline and speed. This is not a middle-management role. You will function as the operational arm of ownership, running departments, leading teams, managing financials, and making executive-level decisions.
The Director of Operations is a senior leadership position responsible for managing the daily responsibilities typically handled by company ownership. You will oversee operations, personnel, financial review, process implementation, homeowner relations, business development, systems management, and cross-department coordination across the organization.
The ideal candidate is an experienced operator who can lead teams, improve systems, solve problems proactively, manage growth, and execute the company vision while maintaining high service standards for guests, homeowners, and staff.
Operations leadership
Oversee daily operations across all departments
Design and optimize company-wide systems and workflows
Identify operational bottlenecks and implement scalable solutions
Ensure properties, teams, and departments operate at Southern Sands standards
Create accountability structures across departments
Financial oversight
Review company financials, P&L reports, and operational performance metrics
Coordinate with accounting and bookkeeping teams
Monitor operational expenses and profitability
Review homeowner monthly statements for accuracy and quality control
Support ownership with budgeting, forecasting, and financial planning
Team management and leadership
Recruit, hire, train, and retain operational personnel
Manage department leaders, area managers, maintenance teams, and administrative staff
Set and track KPIs for departments and individuals
Conduct performance reviews and lead leadership development
Build and maintain company culture and morale
Guest and homeowner relations
Handle escalated guest issues beyond area manager authority
Resolve sensitive homeowner concerns directly
Maintain strong relationships with homeowners and investors
Drive company-wide guest satisfaction standards
Growth and business development
Lead expansion into new markets and operational territories
Build systems that support scalable portfolio growth
Support onboarding and integration of new properties
Participate in strategic planning with ownership
Technology, systems, and compliance
Coordinate across PMS, accounting, and operational platforms
Evaluate, implement, and improve software systems and integrations
Review and manage vendor relationships and service agreements
Ensure compliance with company policies and local regulations
7+ years of experience in the short-term vacation rental industry
5+ years of leadership or operations management experience in a senior role
Proven experience managing over 100+ properties within a portfolio
Proven experience managing a team of 15+ people across operations, housekeeping, maintenance, and guest services
Strong financial and business acumen; comfortable reviewing P&L statements and operational metrics
Proven ability to lead, hire, develop, and retain operational teams
Experience with property management software (PMS), operational platforms, and process implementation
Executive-level decision-making ability; self-directed and highly accountable
Experience managing multi-market or multi-territory operations
Familiarity with accounting systems and financial reporting tools
Experience implementing KPI frameworks and performance management systems
Background in vendor management and contract negotiation
Annual Salary $115,000 - $135,000
Bonus: In addition to base compensation, this role includes the opportunity for performance-based incentive compensation tied to operational performance, growth initiatives, and overall company success.
Benefits
Health insurance
Paid time off
Long-term growth opportunity
Real autonomy
You will run the operation with full executive authority, not report to a committee. Ownership is invested in your success and wants a true operational partner.
Growth from day one
Join during a rapid expansion phase and directly shape where the company goes next. Your decisions will have a real and immediate impact on the business.