CLICK Real Estate Photography is one of Florida’s fastest-growing real estate and vacation rental media companies. We provide professional photography, drone photography, videography, floor plans, Matterport 3D tours, Zillow 3D tours, and marketing media for real estate agents, vacation rental managers, builders, and hospitality brands.
We are looking for an organized, proactive, and customer-focused Client Success Coordinator to become an essential part of our team.
The Client Success Coordinator & Operations Assistant serves as the primary point of contact for clients, managing inquiries, scheduling appointments, coordinating projects, and ensuring a seamless customer experience from initial booking through project completion. This role works closely with the CEO, photographers, editors, and operations team to keep projects on schedule and client communication running smoothly.
The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a remote environment. Success in this role is measured by responsiveness, attention to detail, client satisfaction, and the ability to support efficient day-to-day operations while helping drive company growth.
Answer incoming phone calls professionally and courteously
Respond to client emails, text messages, and social media inquiries in a timely manner
Serve as the primary point of contact for clients throughout the booking process
Manage booking requests and appointments through Aryeo
Coordinate schedules and availability with photographers and team members
Confirm appointments and communicate important shoot details to clients and photographers
Monitor active orders to ensure projects remain on schedule
Follow up with new leads, quote requests, and prospective clients
Maintain ongoing relationships with existing clients and encourage repeat business
Handle appointment changes, rescheduling requests, and cancellations
Update and maintain client records, databases, and CRM systems
Assist with daily operational and administrative tasks
Coordinate communication between clients, photographers, editors, and management
Monitor company inboxes and ensure all inquiries receive a prompt response
Assist with social media management, including responding to messages, comments, and inquiries
Request client reviews and testimonials following completed projects
Help track lead activity and sales opportunities
Support marketing campaigns and client outreach initiatives
Prepare and organize internal reports, spreadsheets, and documentation
Maintain company standards for customer service and client satisfaction
Identify and escalate urgent client concerns when necessary
Assist with onboarding new clients and educating them on company services
Support team management and operational workflows to improve efficiency
Perform other customer service, scheduling, administrative, and operational duties as assigned
2+ years of experience in customer service, administrative support, virtual assistance, client success, scheduling, or operations coordination
Excellent written and verbal English communication skills
Experience managing phone calls, emails, calendars, appointments, and customer inquiries
Strong organizational, multitasking, and time management skills
Proficiency with Google Workspace and web-based business software
Ability to work independently in a remote environment while maintaining attention to detail
Strong problem-solving skills and a customer-focused mindset
Reliable high-speed internet and a professional home office environment
Ability to work during U.S. business hours
Experience as a Virtual Assistant, Client Success Coordinator, Operations Coordinator, Executive Assistant, or Administrative Assistant
Experience in real estate, vacation rentals, hospitality, property management, or related service industries
Familiarity with Aryeo, CRM platforms, or scheduling/project management software
Experience supporting remote teams, contractors, or field-based service providers
Social media engagement, lead management, or customer relationship management experience
Experience working with U.S.-based clients and businesses
$900 - $1,300 per month, depending on experience
Performance-based bonus opportunities may be available
Flexible work environment
Employee recognition programs
Professional growth opportunities
Approximately 48 hours per week
Full-Time
Remote, Philippines