Position Overview

As the Operations and Communications Coordinator, you will manage guest communication, coordinate with cleaners and maintenance vendors, and ensure every property is guest-ready and operating smoothly.

This role requires strong organization, proactive communication, and the ability to manage multiple moving parts in a fast-paced hospitality environment.

You will work closely with ownership and operations leadership to maintain service standards and continuously improve systems.

Key Responsibilities

Guest Experience & Communication

• Manage all guest communication, including inquiries, issues, and reservation adjustments

• Respond quickly and professionally to guest concerns and questions

• Coordinate solutions to minimize complaints and refunds

Operations & Property Readiness

• Ensure cleanings are completed on time prior to guest arrival

• Monitor cleaning completion and quality in Breezeway

• Confirm cleaners accept tasks and arrive as scheduled

Maintenance Coordination

• Track all maintenance requests and vendor repairs

• Report issues to vendors and ensure timely resolution

• Manage urgent issues that impact guest experience

Inventory & Supply Management

• Track property supplies and reorder when needed

• Coordinate supply deliveries with cleaners and vendors

Property Oversight

• Track property issues and improvement opportunities from guest feedback and reviews

• Conduct property inspections and occasional property visits

Team Coordination

• Work closely with cleaners, vendors, and leadership to maintain operational excellence

• Support onboarding tasks and operational improvements

Required Qualifications

• 1+ years previous short-term rental or property management experience

• AirBnb and VRBO platform experience is a must

• Strong written communication skills with a professional hospitality tone

• Ability to work independently and make decisions without constant supervision

• Excellent organizational skills and ability to prioritize competing tasks

• Comfortable working evenings and weekends

• Tech-savvy and comfortable learning new software platforms

• Open to coaching and continuous improvement

Preferred Qualifications

• Orlando, FL local candidates preferred

• Experience with Breezeway or similar operations platforms

• STR software experience (Guesty, Hostaway, Hospitable, etc.)

• Experience coordinating cleaners and vendors

• Operations or logistics background

• Familiarity with typical household maintenance needs and repair issues

Compensation & Benefits

Annual Salary - $40,000 (W-2 employee)

• Performance Bonus potential

• Remote work flexibility

• Company Laptop provided

Schedule: 10 am to 7 pm EST, Some Weekends and Holidays required

Benefits:

• 14 days of PTO