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Senior Product Manager

  • Remote, Remote

Company Overview

For over 21 years, Track has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner.

Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing suite of native features, Track, built on a customer-obsessed mindset, empowers hospitality professionals to achieve digital transformation and operational excellence. Our development includes a focus on leveraging AI-driven tools to enhance pricing, distribution, and guest communication

Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers:

  • Serve Others: Nurturing growth to help others succeed

  • Grit: Taking ownership and never giving up on what matters most

  • Create the Future: Innovating to disrupt the status quo

Why Join Us?

  • Be part of a fast-moving, dynamic team focused on growth and success.

  • Work alongside a talented, collaborative, and supportive team.

  • Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution.

  • Help reshape the hospitality industry through technology and service innovation.

Position Summary

We are hiring for multiple Senior Product Manager roles across the Product organization. Track is the leading platform for professional Short Term Rental Property Managers. Each Senior PM will own a specific area of the Track product suite, and will help shape how AI, automation, and agentic workflows show up in that area for customers and internal teams alike.

We are looking for AI-forward candidates who bring experience leveraging AI tooling to make customer-facing products and internal processes better, and who can translate that into a roadmap, not just a talking point.

Candidates with experience in Website and Booking Engines, Contact Center software, Accounting Systems, or Hospitality Property Management Systems will be given preference.

About the Role

The Senior Product Manager owns the strategy, discovery, and delivery of an assigned product portfolio within TrackSuite, and is accountable for business outcomes across the full product lifecycle, from problem definition and market validation through launch and iteration.

You will translate customer needs and market opportunity into a clear roadmap, make prioritization calls with incomplete information, and drive measurable improvement in adoption, retention, and revenue. AI is central to how this role works and what it ships. This is an individual contributor role with high influence, partnering daily with Engineering, Design, Marketing, Sales, and Customer Success.

What You'll Do

  • Define and evolve the product strategy and roadmap for your assigned portfolio.

  • Own measurable outcomes including adoption, retention, revenue impact, and customer efficiency gains.

  • Balance near-term customer and revenue opportunities with long-term platform scalability and usability.

  • Conduct continuous discovery with property managers, owners, guests, and internal teams to understand needs, pain points, and motivations.

  • Use qualitative and quantitative insight to validate problems, test solutions, and inform prioritization.

  • Translate strategy into well-defined initiatives, user stories, and acceptance criteria.

  • Partner closely with Engineering and Design to deliver high-quality, customer-centered solutions, and manage the backlog and sequencing of work to maximize impact and learning.

  • Define and track success metrics for every major initiative, using product analytics, usage data, and experimentation to guide decisions.

  • Partner with Marketing on positioning, content strategy, and go-to-market execution for portfolio releases.

  • Partner with Sales and Customer Success on enablement, adoption, and enterprise customer needs.

  • Communicate roadmap, progress, and outcomes clearly to stakeholders across the organization.

How you will work with AI

  • Identify where AI and automation create meaningful customer value in your portfolio, and prioritize those opportunities against traditional product work.

  • Define requirements for AI-enabled features, including data inputs, guardrails, failure modes, and the level of human oversight required.

  • Establish how AI feature quality is measured, monitored, and improved after launch, recognizing that probabilistic features do not behave like deterministic ones.

  • Partner with Engineering and Data to assess feasibility, data readiness, and cost to serve before committing to AI initiatives.

  • Apply AI tools in your day to day product practice, including research synthesis, competitive analysis, requirement drafting, and prototyping.

Required Qualifications

  • 6+ years minimum of product management experience in B2B or B2B2C SaaS

  • Proven experience owning a customer-facing product area with clear revenue or conversion outcomes.

  • Strong analytical skills, including hands-on use of product analytics and experimentation to drive decisions. Pendo experience is a plus.

  • Demonstrated success working closely with Engineering and Design on Agile teams.

  • Comfort operating as a senior individual contributor with high ownership and accountability.

  • Experience in travel, hospitality, eCommerce, or property management is strongly preferred.

What success looks like

  • Customer impact: core workflows that save property managers time, reduce friction, and improve guest and owner satisfaction.

  • Business outcomes: increased adoption, retention, and upsell across the platform.

  • Innovation: AI-driven features that automate routine work, improve decision making, and unlock new value for customers.

  • Evidence-based decisions: analytics and experimentation drive what you prioritize and how you measure it.

  • Problem solving at scale: complex problems broken down into simple, effective solutions.

Compensation & Benefits

Annual Salary

$130,000 - $160,000

Bonus

Eligibility for a 25% annual incentive tied to company performance. Final compensation is based on relevant skills, experience, education, and geographic location.

Benefits and perks

  • Full medical, dental, and vision coverage

  • Flexible paid time off

  • Health Savings Account with up to a $2,000 annual match, plus Flexible Spending Accounts

  • Up to $900 a year in Wellness Rewards

  • Retirement plan with employer match

  • Unlimited access to professional training and development

  • Company-paid life insurance and long-term disability coverage

  • Flexible work environment, plus a $150 quarterly gift for personal use

Equal Employment Opportunity

We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.

If you need a reasonable accommodation to complete the application or interview process, contact HR@trackhospitality.com and we will work with you.

Ready to Level Up with us? Apply today.