Housekeeper
Company Overview
Our national luxury vacation rental management company has professional openings across the country. The Natural Retreats collection of brands, including 360 Blue, and Callista Vacations, serves guests in some of America’s most beautiful destinations—from Palm Springs, CA, to Florida’s Emerald Coast.
We foster a collaborative, fun work environment and offer an excellent benefits package.
Position Summary
Natural Retreats is seeking a dependable, detail-oriented Housekeeper to join its team in Sun Valley, Idaho. This full-time, on-site position in Ketchum, ID is essential to keeping every home in the local portfolio in pristine condition and in line with Natural Retreats' quality and brand standards. With careful, consistent attention to detail, the Housekeeper ensures that guests and owners enjoy an outstanding first impression of each property, and escalates any maintenance issues to the relevant department head and management. Team members are expected to contribute to exceptional experiences for guests, owners, colleagues, and business partners through personal accountability, collaboration, adaptability, sound decision-making, and a commitment to results.
What You'll Do
Essential Functions
Take full responsibility for the full clean of the residences upon the departure of guests.
In the absence of Management, check residences prior to the arrival of guests to ensure all residences are in pristine condition.
Using the checklist for each residence, ensure that all areas have been cleaned and prepared to the required standard.
To use the correct cleaning products for the relevant jobs and ensure hygiene levels are kept to a high standard.
Regularly change cleaning materials (e.g. wipes, dusters, etc.) to ensure they are effective and hygienic.
Change all bed linens to a high standard, ensuring all linen is clean, unmarked and presentable. Escalate to the relevant manager if linen is marked or damaged.
Ensure toiletries are replenished.
Ensure the bathrooms are cleaned to a high standard and stocked with sufficient linens and supplies.
Ensure all flooring is either vacuumed, swept, and/or washed as appropriate.
In kitchen areas, ensure the refrigerators, ovens, microwaves, and stoves are clean inside and out.
Periodically conduct deep cleans of ovens, microwaves, stoves, and refrigerators.
Ensure the porches/decks of each residence are swept prior to the arrival of guests to ensure they are free of leaves, etc.
Clean windows (inside) and ensure they are smear free.
Escalate any issues in relation to dirty external windows with the relevant management team.
For residences which have open fires, ensure the fire is cleaned and prepared for use by the guests and ensure that there is a full supply of wood and kindling.
Spot check each residence throughout the clean and escalate any maintenance issues with the relevant manager.
Manage the supplies of cleaning materials and linen and reorder when necessary.
When meeting Natural Retreats' guests, greet them in a friendly, welcoming, and consistent manner.
If a guest makes a direct request to Housekeeping, ensure that you promptly fulfill the request and if unable to fulfill the request, raise with the relevant manager. Ensure that you keep the guest aware of the progress and always communicate in a friendly, positive manner.
Approach all tasks and requests with a 'can do' attitude.
Escalate any general issues with the residences to the relevant manager promptly.
Be an ambassador for Natural Retreats in all areas to ensure you are always smart and presentable and wearing the correct NR uniform.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.
Required Qualifications
One (1)+ year experience in a similar role
Valid Driver's License
Valid driver's license with good driving record and 3+ years of driving experience (will be driving a company vehicle)
Ability to pass pre-employment testing which may include drug testing and/or background screening
Proficiency in technology such as cell phones and basic computer skills
Ability to be active up to 85% of the work day
Ability to have a flexible schedule, which includes weekends and some holidays as needed
Strong attention to detail
Able to exercise good judgement
Ability to multi-task and manage time effectively
Ability to work alone and as part of a team
Proactive and flexible approach to work assignments
Preferred Qualifications
Excellent interpersonal, written, and verbal communication skills
Compensation, Benefits & More
Hourly Rate: $20
Benefits:
Paid time off such as PTO, sick days, and vacation days,
Health, Dental and Vision insurance
Life insurance
Retirement benefits or accounts
Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
Long term and Short term disability insurance
Wellness programs
Workplace perks such as recreation activities, food and coffee
Flexible work schedules
Schedule: This is a full-time position. Due to the nature of the job, the Housekeeper should be flexible with their hours. Weekends and holidays will generally be busy with guest arrivals and departures and are considered working days. We encourage all of our Team Members to take 2 days off per week where possible. Exact daily schedules may vary from season to season and differ from in-season to off-season and are subject to change and vary based on occupancy, arrivals, and departures. Vacation is generally taken outside of peak season.
Job Type: Full-time
Location: On-site in Ketchum, ID