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Guest Services - Front Desk

  • New Smyrna Beach, FL

Company Overview

At Casago New Smyrna Beach, we believe great hospitality starts with great people! As a locally owned vacation rental and property management company in beautiful New Smyrna Beach, Florida, we take pride in creating memorable guest experiences while caring for some of the area's most beautiful beach homes and condos.

Our team is passionate about exceptional service, strong relationships, and making every stay feel special. We value teamwork, attention to detail, and people who take pride in what they do.

Join a team where your contributions matter, your hard work is appreciated, and you can make a difference every day!

Position Summary

Casago New Smyrna Beach is looking for a dependable, detail-oriented Guest Services - Front Desk team member to help deliver exceptional guest experiences at our New Smyrna Beach, FL location. This full-time, on-site role is responsible for managing reservations, assisting guests, resolving concerns, and coordinating with housekeeping and maintenance to keep daily operations running smoothly. The ideal candidate is organized, approachable, and proactive, with strong communication skills and a commitment to providing friendly, reliable service.

What You'll Do

  • Serve as the primary point of contact for guests, providing friendly and professional assistance in person, over the phone, and through email.

  • Manage reservations, including new bookings, modifications, cancellations, and payment processing.

  • Respond to guest questions, requests, and concerns promptly, ensuring a positive experience from booking through checkout.

  • Coordinate with housekeeping and maintenance teams to address guest needs, property concerns, and service requests.

  • Maintain accurate reservation details, guest records, and payment information in the property management system.

  • Assist with daily front desk operations, administrative tasks, and scheduling to keep everything organized and running efficiently.

  • Follow up on outstanding guest requests and communicate updates to ensure timely resolution.

Required Qualifications

  • Previous experience in a front desk, guest services, or office administration role.

  • Experience using Streamline, Guesty, or a similar property management system (PMS).

  • Comfortable using computers, reservation software, and basic office technology.

  • Ability to work on-site in New Smyrna Beach, including weekends.

Preferred Qualifications

  • Previous experience in vacation rentals, hospitality, hotels, or property management.

Compensation, Benefits & More

  • Compensation: $18–$22 per hour

  • Benefits: Paid time off, including PTO, sick days, and vacation days

  • Schedule: To be determined; weekend availability required

  • Job Type: Full-time

  • Location: On-site in New Smyrna Beach, FL