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Front Desk Supervisor

  • Miami, FL

Location: Coconut Grove, Miami, FL
Job Type: Full-time | On-site
Compensation: $18–$20 per hour

Company Overview

At Miami Vacation Rentals (MVR), we believe exceptional hospitality starts with great people. We manage a diverse portfolio of hotel and vacation rental properties throughout Miami, including our flagship property, Arya Hotel & Suites, a 211-unit condo-hotel in the heart of Coconut Grove.

Our team is dedicated to creating welcoming, memorable guest experiences through personalized service, attention to detail, and genuine hospitality. Guided by our core values of trust, excellence, service, teamwork, care for our people, and resourcefulness, we foster a supportive environment where employees can take pride in their work and make a meaningful impact every day.

Position Summary

Take the next step in your hospitality career with Miami Vacation Rentals!

We're looking for a personable, dependable Front Desk Supervisor to help lead daily front desk operations at Arya Hotel & Suites in Coconut Grove, Miami.

In this hands-on leadership role, you'll work alongside the front desk team to deliver exceptional guest service, oversee smooth check-ins and check-outs, resolve guest concerns, and keep daily operations organized and running efficiently.

Working closely with the Front Desk Manager, you'll help coach team members, maintain service standards, and coordinate with housekeeping, maintenance, and reservations to ensure every guest enjoys a positive experience.

If you enjoy working with people, leading by example, and creating memorable guest experiences, this is a great opportunity to grow your hospitality career with a team that values service and teamwork.

What You'll Do

  • Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and consistent guest service.

  • Lead opening and closing procedures, shift briefings, and team handoffs to maintain efficient operations.

  • Support, coach, and guide front desk agents to maintain professionalism, accuracy, and hospitality standards.

  • Welcome guests, answer questions, accommodate special requests, and create a positive first impression.

  • Handle guest complaints and escalated concerns promptly, professionally, and with a solution-focused approach.

  • Coordinate with housekeeping, maintenance, and reservations to manage room readiness, guest requests, and operational needs.

  • Oversee same-day arrivals, walk-in reservations, room assignments, and inventory adjustments.

  • Process guest payments, maintain accurate transaction records, and balance shift reports.

  • Maintain accurate guest information and reservations within the property management system (PMS).

  • Communicate shift updates, guest feedback, and operational concerns to the Front Desk Manager.

  • Assist with training and onboarding new front desk employees while identifying opportunities to improve daily processes.

Required Qualifications

  • Minimum 2 years of front desk or guest services experience in a hotel or hospitality environment.

  • At least 1 year of supervisory or team lead experience, including informal leadership responsibilities.

  • Experience using a property management system (PMS), such as Guesty or a similar platform.

  • Strong verbal and written communication skills in English.

  • Excellent customer service, problem-solving, and conflict-resolution skills.

  • Ability to remain calm, professional, and organized while managing multiple priorities in a busy hospitality environment.

  • Strong attention to detail and ability to follow established procedures and service standards.

  • Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.

Preferred Qualifications

  • Bilingual in English and Spanish.

  • Previous experience in a condo-hotel, resort, or mixed-use hospitality property.

  • Familiarity with the Coconut Grove or greater Miami hospitality market.

  • Associate degree or higher in Hospitality Management or a related field.

Compensation, Benefits & More

  • Pay: $18–$20 per hour

  • Job Type: Full-time

  • Schedule: Flexible availability required, including mornings, evenings, weekends, and holidays

  • Location: On-site at Arya Hotel & Suites in Coconut Grove, Miami, FL

Benefits Include:

  • Paid time off (PTO, sick days, and vacation days)

  • Health insurance

  • Dental insurance

Join Miami Vacation Rentals and help create exceptional guest experiences while growing your career in hospitality leadership!