About Impact STR

Impact STR is a Jacksonville-based short-term rental management company focused on delivering exceptional experiences for property owners and guests alike. As part of the Impact Holdings group, we combine data-driven operations with hands-on local service to maximize owner returns and guest satisfaction. Our team is small, fast-moving, and deeply committed to doing things right.

What We Are Looking For

We're looking for a hands-on Maintenance Technician who thrives on variety and loves solving problems on the fly. In this role, you'll be the go-to person keeping our portfolio of short-term rental properties in top shape across St. Augustine. You'll tackle everything from HVAC troubleshooting to appliance repairs, ensuring every guest arrives to a perfect home.

This position is ideal for someone who enjoys working independently, adapts quickly to changing priorities throughout the day, and takes pride in delivering practical solutions that make an immediate impact. If you're the type who prefers action over paperwork and gets satisfaction from fixing things with your own two hands, this is your opportunity to join a dynamic team that values your technical skills and resourcefulness.

What You'll Do

• Assist with maintenance operations in assigned location(s), for a specific portfolio of properties

• Meet and maintain standards and metrics such NPS, standard unit appearance, and efficiency

• Perform home maintenance (appliance/ cable/ wifi troubleshooting, basic HVAC repair, light plumbing, etc)

• Conduct regular inspections prior to guest and owner arrivals

• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets

• Assist with housekeeping assignments as needed

• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team

• Provide cross-coverage for your team members when necessary

Skills and Qualifications

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

• Professional in all forms of communications such as email, phone calls, video calls and texts

• Ability to work well under pressure in an agile, fast-paced environment

• Excellent time management skills with the ability to change activity frequently and cope with interruptions

• Highly responsive and reliable

• Strong attention to detail

• Prior housekeeping experience a plus

• Adhere to all company policies and procedures

  • Occasional need to perform housekeeping and maintenance duties

• Ability to stand, sit, and walk for an extended period of time

  • Reach overhead and below the waist

  • Regularly push, pull, and lift up to 25 pounds

  • Occasionally lift or move up to 50 pounds

  • Bend, stoop, squat, kneel, and twist

• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job

Compensation, Benefits & More

Compensation: $19 - 24 an hour (based on experience)

Benefits:

• Paid time off such as PTO, sick days, and vacation days

• Health insurance

• Life insurance

• Dental insurance

• Vision insurance

• Short term disability insurance

Location: St. Augustine, FL 32080 (and surrounding areas)

Job Type: Full-time

Schedule: 40 hours a week, Monday - Sunday, with 2 days off