DESCRIPTION

COMPANY OVERVIEW

Lodgeur provides stylish, furnished apartments for short- and medium-term stays. Guests can book a Lodgeur apartment just like they would a hotel—online, in minutes, with instant confirmation. Since 2019, we’ve hosted 15,000+ guests and earned 2,000+ five-star reviews. We’re doubling in size this year and growing our team to support that growth.

POSITION SUMMARY

We’re looking for a Senior Guest Services Associate to join our international team. You’ll mostly likely work a 7pm–7am shift (local Thailand/Vietnam time), 3 days per week, providing guest services during U.S. daytime hours and back-office support when guest activity is quiet.

RESPONSIBILITIES

🛎️ Guest Services (primarily at the start of each shift)

• Provide fast, friendly support via chat, email, SMS, and phone

• Troubleshoot check-in issues, payment problems, and apartment access

• Flag suspicious activity such as risky bookings or declined payments

• Respond to guest reviews and feedback in a professional tone

• Escalate complex or urgent issues to management when needed

📊 Data & Reporting

• Pull daily occupancy, ADR, and revenue reports

• Maintain rolling dashboards for 7-day and 30-day performance

• Track guest satisfaction metrics (reviews, cancellations, refunds)

• Compile competitor pricing snapshots

• Adjust pricing in our pricing software

🔧 Vendor & Operations Support

• Review cleaning checklists and photos to confirm apartments are guest-ready

• Log and track maintenance issues in our systems

• Monitor inventory of toiletries, linens, and supplies; reorder when needed

• Track deliveries and reconcile vendor invoices

• Maintain property setup checklists for new units and confirm vendor completion

📋 Other Projects

• Assist the General Manager and founders with ad hoc projects

🛠 Tools You'll Use

• Mews (Property Management System) and ConduitAI (Messaging)

• Breezeway (cleaning coordination) and Keycafe (key tracking)

• Autohost (guest screening) and Pricelabs (pricing tool)

• Google Drive, Gmail, QuickBooks, Airtable, Notion, ChatGPT

• Booking platforms: Airbnb, Booking.com, Vrbo, Expedia, and Lodgeur's website

QUALIFICATIONS

Required

• 5+ years of professional experience in customer service, hospitality, or operations

• Strong English communication skills (written and spoken)

• Tech-savvy and quick to learn new tools

• Organized, detail-oriented, and consistent with follow-through

• Calm under pressure—even when dealing with upset guests

• Reliable—your team can count on you to cover your shifts

• Looking for a long-term role with a growing company

Preferred (nice to have but not required)

• Experience with AI tools

• Spanish language skills

COMPENSATION & BENEFITS

Monthly Salary: $1,000 - 1,300

Benefits

• Paid time off such as PTO, sick days, and vacation days

• Health insurance

• Life insurance

Location/Schedule:

Remote, Thailand or Vietnam; 7pm–7am local time, 3 days per week