Company Overview

Our national luxury vacation rental management company has professional openings across the country. The Natural Retreats collection of brands, including 360 Blue, and Callista Vacations, serves guests in some of America’s most beautiful destinations—from Palm Springs, CA, to Florida’s Emerald Coast.

We foster a collaborative, fun work environment and offer an excellent benefits package.

Position Summary

Natural Retreats is seeking an experienced Community Association Manager (CAM) to lead operations at Villa Coyaba, one of Destin's premier luxury beachfront communities.

This role serves as the primary liaison between the Association Board, homeowners, vendors, guests, and on-site team members while overseeing community operations, property standards, budgets, compliance, capital projects, and homeowner relations.

The ideal candidate is a relationship-driven leader who combines strong operational expertise with exceptional communication skills and a proactive approach to problem-solving. Success in this role requires the ability to build trust, maintain high standards, and create positive experiences for homeowners, guests, and team members alike.

Key Responsibilities

Leadership & Team Development

• Coach, mentor, and develop team members.

• Conduct performance reviews and regular coaching conversations.

• Support hiring, onboarding, and training.

• Foster accountability, collaboration, and consistent execution.

• Approve payroll-related items including PTO and reimbursements.

Community Association Management

• Serve as primary liaison to the Board of Directors, homeowners, and residents.

• Prepare board meeting materials and attend board and membership meetings.

• Ensure compliance with governing documents and Florida statutes.

• Support implementation of board directives and strategic initiatives.

• Assist with annual budgeting, reserve planning, and capital projects.

Property Operations & Vendor Management

• Oversee day-to-day community operations and property standards.

• Conduct routine inspections and preventive maintenance planning.

• Manage vendor relationships, contracts, bids, and performance.

• Lead capital improvement and maintenance projects.

• Coordinate emergency preparedness and response efforts.

Homeowner & Guest Experience

• Build strong relationships with homeowners through proactive communication.

• Support homeowner onboarding and property setup.

• Oversee property readiness, inspections, and quality standards.

• Resolve homeowner and guest concerns with urgency and professionalism.

• Partner with internal teams to ensure exceptional service delivery.

Required Qualifications

• Active Florida Community Association Manager (CAM) License

• High School Diploma or equivalent required; bachelor's degree preferred

• 3+ years of community association management, property management, hospitality leadership, or a related field

• Experience working directly with homeowners, Board members, vendors, and multiple stakeholder groups

• Proven leadership experience, including coaching, developing, and holding team members accountable

• Strong communication, relationship-building, and conflict resolution skills

• Experience managing budgets, contracts, vendor relationships, and operational projects

• Proficiency with Microsoft Office Suite and the ability to quickly learn new software systems

• Strong organizational skills with the ability to prioritize competing responsibilities and meet deadlines in a fast-paced environment

• Valid driver's license and ability to travel throughout the community as needed

• Ability to pass pre-employment screening, which may include a background check and drug test

Preferred Qualifications

• 5+ years of Community Association Management experience

• Experience working directly with HOA or Condominium Association Boards

• Knowledge of Florida statutes governing condominium and homeowners' associations

• Experience managing luxury, resort, or hospitality-focused communities

• Experience overseeing capital improvement projects and reserve-funded initiatives

• Previous responsibility for multiple departments, vendors, or operational teams

• Professional designations such as CMCA, AMS, or PCAM

Compensation, Benefits, & Schedule

Annual Salary

$65,000 - $75,000

Benefits

• Paid time off such as PTO, sick days, and vacation days

• Health, Dental, and Vision insurance

• Life insurance

• Retirement benefits or accounts

• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

• Long term and Short term disability insurance

• Wellness programs

• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule

This is a full-time position. Due to the nature of the job, the team member should be flexible with their hours. Due to possible guest issues, the team member should be able to respond by getting to the property within 20 mins if a guest calls and has an issue while in residence. Weekends and holidays will generally be busy with guest arrivals and departures and are considered working days. We encourage all team members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times. The team member should always be available in case of an emergency, which includes evenings and on-call hours. Generally, this will mean be available during the workday of 8 am - 6 pm although on occasion this will vary according to occupancy of the homes with the expectancy to answer after-hours calls. Generally, this may mean working some inconsistent hours. Exact daily schedules may vary from season to season and differ from in-season to off-season. Vacation is taken outside of peak season.

Why Join us?

This is an opportunity to play a highly visible leadership role within one of Destin's premier luxury beachfront communities while partnering closely with homeowners, Association leadership, and the Natural Retreats team.