Owner Services Property Specialist

COMPANY OVERVIEW

NXT Vacation Rental Management is a boutique luxury vacation rental and property management company serving premium homes throughout San Diego, including La Jolla and surrounding coastal communities.

We specialize in high-end short-term rental management with a strong focus on homeowner trust, operational excellence, and elevated guest experiences. Our team operates with clear communication, accountability, and hands-on property oversight to protect assets and deliver consistent results.

If you value structure, ownership, and being the go-to person for follow-through and problem solving, this is an opportunity to step into a highly visible and impactful role.

POSITION SUMMARY

We are hiring an Owner Services Property Specialist to support our Owner Services department and serve as the primary liaison between homeowners and our internal operations team.

This role blends owner communication, property inspections, maintenance coordination, and administrative oversight. You will manage homeowner requests, translate them into clear action steps, and ensure tasks are completed accurately and on time.

Working directly under the Director of Owner Services, you will act as a trusted point of contact for homeowners while maintaining strong internal coordination across maintenance, accounting, and operations.

This is a hybrid role combining in-office coordination with regular field visits to properties. It is ideal for someone who is organized, proactive, calm under pressure, and comfortable managing multiple priorities in a fast-paced vacation rental environment.

KEY RESPONSIBILITIES

• Manage the shared Owner Services inbox and phone/text line, ensuring timely responses and clear internal routing of homeowner requests

• Conduct weekly property visits and complete standardized condition reports

• Oversee maintenance activity by coordinating vendors, tracking progress, and confirming quality of work

• Support insurance claims from documentation through resolution

• Review vendor invoices for accuracy and assist with monthly homeowner statement reviews

• Periodically review property listings and maintain organized, accurate photo libraries

• Collaborate cross-functionally and participate in weekly team meetings

CORE COMPETENCIES

• Strong problem-solving skills with consistent follow-through

• Clear, professional communication and active listening

• Calm, service-minded, and solutions-oriented mindset

• Ability to manage multiple priorities in a fast-paced environment

QUALIFICATIONS

• 2+ years of experience in vacation rental management, hospitality, property management, real estate, operations coordination, or client account management

• Strong written and verbal communication skills

• Highly organized with strong attention to detail

• Comfortable managing multiple priorities and deadlines

• Professional, service-minded, and solutions-oriented

• Valid driver’s license and reliable transportation for local property visits

COMPENSATION, BENEFITS & MORE

Salary: $55,000 to $65,000 annually

Benefits Include:

• Paid Time Off including PTO and sick days

• Professional growth within a growing vacation rental management company

Schedule:

• Training: Monday through Friday, 8:00 AM to 5:00 PM for approximately 4 weeks

• Ongoing Schedule: Thursday through Monday, 8:00 AM to 5:00 PM

Location: La Jolla, CA

Job Type: Full-Time, Hybrid role with in-office and field responsibilities