Operations and Communications Coordinator
Company Overview
We are a fast-growing boutique vacation rental management company dedicated to helping homeowners maximize the value of their investments while delivering exceptional guest experiences. By combining hospitality expertise, innovative technology, and data-driven revenue strategies, we provide comprehensive short-term rental management services that allow owners to enjoy the benefits of vacation rental ownership without the day-to-day demands.
Our team believes that great property management is built on trust, transparency, and genuine partnerships. We take a hands-on approach to every home we manage, focusing on operational excellence, responsive communication, and personalized service for both homeowners and guests. From marketing and revenue optimization to guest support, vendor coordination, and property care, we are committed to protecting each investment while creating memorable stays.
As our portfolio continues to grow across multiple markets, we are building a team of collaborative, service-minded professionals who thrive in a fast-paced, entrepreneurial environment. If you enjoy solving problems, taking ownership, and making a meaningful impact in a company where your contributions are valued, you'll find exciting opportunities to grow with us.
Position Overview
As the Operations and Communications Coordinator, you will manage guest communication, coordinate with cleaners and maintenance vendors, and ensure every property is guest-ready and operating smoothly.
This role requires strong organization, proactive communication, and the ability to manage multiple moving parts in a fast-paced hospitality environment.
You will work closely with ownership and operations leadership to maintain service standards and continuously improve systems.
Key Responsibilities
Guest Experience & Communication
Manage all guest communication, including inquiries, issues, and reservation adjustments
Respond quickly and professionally to guest concerns and questions
Coordinate solutions to minimize complaints and refunds
Operations & Property Readiness
Ensure cleanings are completed on time prior to guest arrival
Monitor cleaning completion and quality in Breezeway
Confirm cleaners accept tasks and arrive as scheduled
Maintenance Coordination
Track all maintenance requests and vendor repairs
Report issues to vendors and ensure timely resolution
Manage urgent issues that impact guest experience
Inventory & Supply Management
Track property supplies and reorder when needed
Coordinate supply deliveries with cleaners and vendors
Property Oversight
Track property issues and improvement opportunities from guest feedback and reviews
Conduct property inspections and occasional property visits
Team Coordination
Work closely with cleaners, vendors, and leadership to maintain operational excellence
Support onboarding tasks and operational improvements
Required Qualifications
1+ years previous short-term rental or property management experience
AirBnb and VRBO platform experience is a must
Tech-savvy and comfortable learning new software platforms
Strong written communication skills with a professional hospitality tone
Ability to work independently and make decisions without constant supervision
Excellent organizational skills and ability to prioritize competing tasks
Comfortable working evenings and weekends
Open to coaching and continuous improvement
Preferred Qualifications
Orlando, FL local candidates preferred
Experience with Breezeway, Hostbuddy AI, or similar operations platforms
STR software experience (Guesty, Hostaway, Hospitable, etc.)
Experience coordinating cleaners and vendors
Operations or logistics background
Familiarity with typical household maintenance needs and repair issues
Compensation & Benefits
Annual Salary - $40,000 - $50,000 (W-2 employee)
Performance Bonus potential
Remote work flexibility
Company Laptop provided
Schedule: 10 am to 7 pm EST, Some Weekends and Holidays required
Benefits:
14 days of PTO