Company Overview

We are a luxury vacation rental company dedicated to providing exceptional guest experiences through outstanding service, attention to detail, and beautifully maintained properties. Our homes represent the highest standards of comfort, quality, and hospitality, and our team plays a critical role in ensuring every guest arrival exceeds expectations.

We take pride in delivering a seamless experience for guests and homeowners by maintaining properties with care, professionalism, and a commitment to excellence. Our operations team works together across departments to ensure homes are guest-ready, issues are resolved quickly, and every property reflects the quality and standards our brand represents.

As a growing company, we value accountability, teamwork, craftsmanship, and a strong service mindset. Every team member contributes directly to our success by protecting our properties, supporting our guests, and maintaining the level of excellence expected in a luxury vacation rental environment.

Position Summary

A Field Team Member is responsible for maintaining the quality, presentation, and operational readiness of luxury vacation rental properties. This role supports daily field operations by completing property inspections, maintenance tasks, supply replenishment, and responding to service requests to ensure every home meets the company's high standards before guest arrival. Field Team Members play a vital role in delivering an exceptional guest experience through attention to detail, efficiency, professionalism, and teamwork. This position reports directly to the Field Operations Supervisor.

This position is based in Pacific Beach, San Diego, California, and supports properties throughout the company's service area. Field Team Members work in a fast-paced hospitality environment where schedules may vary based on occupancy, guest needs, emergencies, weather conditions, and the operational needs of the company.

Key Responsibilities

• Complete scheduled property inspections to verify cleanliness, functionality, and guest readiness.

• Perform maintenance, troubleshooting, and repairs as assigned.

• Assist with same-day turnovers by preparing properties for arriving guests.

• Restock guest amenities, linens, household supplies, and operational inventory.

• Identify, document, and report maintenance concerns, damages, and safety hazards promptly.

• Respond to urgent field requests, guest issues, and operational priorities as directed.

• Ensure homes consistently meet company presentation, quality, and luxury hospitality standards.

• Assist with appliance checks, HVAC filter replacements, battery changes, and other preventive maintenance tasks.

• Perform general residential repairs including plumbing, electrical, HVAC, carpentry, drywall, painting, remodeling, and property improvement tasks as needed.

• Coordinate with Housekeeping, Maintenance, and Operations teams to resolve property issues efficiently.

• Transport supplies, equipment, and inventory between properties as needed.

• Maintain personal tools and equipment in a clean, organized, and job-ready condition.

• Document completed work, inspections, photos, and property notes using company software.

• Follow company policies, safety procedures, and operational standards at all times.

• Represent the company professionally while interacting with guests, homeowners, vendors, and team members.

• Assist with special projects and operational initiatives as assigned.

Qualifications

• Minimum of four (4) years of recent, verifiable experience in residential home maintenance, remodeling, and repair required.

• Previous experience in hospitality, vacation rentals, property management, maintenance, or field operations preferred.

• Strong knowledge of residential home systems, appliances, and general property care.

• Knowledge and experience with remodeling, carpentry, drywall, painting, flooring, tile work, and general home improvements preferred.

• Strong ability to troubleshoot and solve problems independently.

• Strong attention to detail with a commitment to quality, presentation, and luxury standards.

• Excellent organizational, communication, and time-management skills.

• Ability to prioritize tasks and adapt to changing daily schedules.

• Comfortable using mobile devices and work order or property management software.

• Strong communication and teamwork skills.

• Valid driver's license with a clean driving record.

• Reliable, insured personal vehicle required to report to work and travel between assigned properties as needed.

• Must possess and maintain the personal tools necessary to perform assigned job duties.

• Ability to lift up to 50 pounds, climb ladders, bend, kneel, crawl, and perform physical work throughout the day.

• Ability to work weekends, holidays, and flexible schedules as business needs require.

• This position supports a seven (7) day per week operation with standard operating hours of 9:00 AM to 6:00 PM. Team Members must be available to work scheduled shifts within these operating hours, including weekends and holidays.

• Must be available for on-call assignments and after-hours emergency response when necessary to support guest needs and company operations.

• Must maintain dependable attendance and punctuality, as this position plays a critical role in daily field operations and guest satisfaction.

• Must be willing to work overtime when necessary to support property operations, guest needs, emergency situations, and business demands.

Preferred Characteristics

• Positive, service-oriented attitude.

• Self-motivated with the ability to work independently.

• Professional appearance and strong work ethic.

• Dependable, accountable, and solution-focused.

• Passion for hospitality and delivering exceptional guest experiences.

• Commitment to maintaining the high standards expected of a luxury vacation rental brand.

• Strong pride in workmanship and attention to detail.

• Ability to represent the company professionally with guests, homeowners, vendors, and team members.

Compensation & Benefits 

Hourly Rate: $30.00 - $35.00

Benefits:

• Paid time off such as PTO, sick days, and vacation days