Apply to General Manager
Company Overview
At Dwell Luxury Rentals, Flagstaff's #1 vacation rental management company, we move fast, work hard, and have a genuinely good time doing it. We're the team behind a high-end experience that our clients notice and remember, and we take real pride in that.
We're an in-office team by design. It's how we build the trust, support, and momentum that make great work possible. You'll be surrounded by people who show up for each other, celebrate the wins, and jump in when things get busy.
We back that up with perks that matter and an environment where you're genuinely valued, not just for showing up, but for the work you do and the person you are. If you want a role where hard work is recognized, teamwork matters, and you can be proud of what you build, you'll feel right at home at Dwell.
Position Summary
Dwell Luxury Rentals is looking for an experienced General Manager to lead the day-to-day business and help drive the continued growth of our portfolio of 35+ luxury vacation rental properties and our affiliated cleaning company.
This is an in-person position based in Flagstaff, AZ. Candidates currently located outside of the Flagstaff area must be willing to relocate for the role.
Reporting directly to the Owners, you'll serve as their trusted operating partner with responsibility for the overall performance of the business. This is a true leadership role with full P&L accountability and broad decision-making authority across operations, financial performance, revenue strategy, team leadership, homeowner relationships, guest experience, vendors, systems, and growth.
You'll lead the team, set priorities, solve problems before they escalate, and build the systems and accountability needed for the business to operate effectively as it grows.
We're looking for a confident, self-directed leader who understands how to run a business, develop a strong team, and take ownership of results.
What You'll Do
Own the overall financial and operational performance of Dwell Luxury Rentals, including P&L accountability, budgets, expenses, margins, and profitability
Lead, coach, and develop the team across operations, maintenance, field services, and virtual support
Establish clear roles, performance expectations, SOPs, and accountability across the organization
Oversee daily property operations, including turnovers, maintenance, vendor coordination, quality standards, and operational escalations
Set and manage portfolio revenue strategy using Beyond Pricing and market performance data
Serve as the primary point of contact for homeowners, building strong relationships through proactive and transparent communication
Oversee the guest experience and ensure Dwell's service and brand standards are consistently maintained
Manage vendor relationships, performance, costs, and quality across cleaning, maintenance, landscaping, and specialty services
Lead the onboarding of new properties and continuously improve processes to support portfolio growth
Oversee systems and technology, including Guesty, Breezeway, Ramp, Asana/Notion, and other operational tools
Run clean operations as a profitable business unit, overseeing staffing, scheduling, quality standards, operational performance, and growth opportunities
Identify opportunities to improve efficiency, profitability, service quality, and scalability across both businesses
Provide the Owners with a clear weekly update covering financial performance, operations, team and vendor performance, risks, priorities, and progress toward company goals
Required Qualifications
3+ years of experience in a senior operations, General Manager, or business leadership role is required
Experience in short-term rentals, property management, hospitality, or a closely related service-based business is required
Demonstrated P&L ownership with direct accountability for revenue, expenses, margins, and overall business performance
Proven experience leading and developing teams, including managers or cross-functional staff
Strong vendor management and negotiation experience
Experience creating and implementing processes, SOPs, and performance standards
Strong business judgment with the ability to make decisions independently and take ownership of outcomes
Excellent written and verbal communication skills, including the ability to provide clear executive-level reporting
Comfortable learning and working within technology-driven operations
Must be willing to work in person in Flagstaff, AZ and relocate if currently located outside of the area
Preferred Qualifications:
Experience with Guesty, Pricelabs, Breezeway, Ramp, or comparable platforms
Compensation, Benefits & More
Compensation: $90,000 - 105,000 annual base salary based on experience
Bonus: Additional Performance-based bonus opportunity; total comp expected to be in the 105,000 to 120,000 range
Benefits Include:
Paid time off such as PTO, sick days, and vacation days
Health insurance
Retirement benefits or accounts
Relocation Assistance, if applicable
Schedule: Full-time
Location: Flagstaff, AZ. This is an in-person position. Candidates currently located outside of the Flagstaff area must be willing to relocate for the role.