Client / Account Operations

Hamilton, Ontario

Company Overview

RevWhisper is a managed revenue and listing optimization service for short-term rental owners and operators. Clients trust us to run the revenue side of their Airbnb, Vrbo, and Booking.com listings end to end, including dynamic pricing strategy, listing and content optimization, channel and PMS setup, and search-rank tracking through our proprietary tools. We are a small, fast-moving team with a quickly growing client portfolio. This is an opportunity to join at an important stage of growth and directly improve the experience and results we deliver to every client.

Position Summary

RevWhisper is seeking a Client / Account Operations professional to serve as the central hub for client communication and coordination. This role requires a highly organized and methodical individual who thrives in structured environments and takes ownership of client requests from initial intake through final resolution. The successful candidate will manage multiple client accounts simultaneously, ensuring that every detail is tracked, every deadline is met, and every client receives timely, professional service.

The ideal candidate will demonstrate exceptional attention to detail, strong follow-through, and the ability to maintain composure while managing competing priorities. This position demands proactive communication, systematic problem-solving abilities, and the discipline to maintain accurate records across multiple platforms. The role involves coordinating technical setups, troubleshooting platform access issues, and ensuring seamless onboarding experiences for new clients while maintaining operational excellence for existing accounts.

Responsibilities

Serve as the first point of contact for clients across calls, emails, and texts.
Consolidate incoming requests into one tracked queue and own them from intake through resolution.
Keep request status, owner, due date, client records, and notes current.
Proactively update clients, follow up with quiet or delayed accounts, and escalate blockers.
Coordinate with internal team members to obtain information, files, and approvals.
Attend onboarding calls, capture requirements and action items, and drive setup to completion.
Set up and troubleshoot PMS access, Airbnb co-host access, OTA connections, two-factor authentication, and user seats.
Route pricing and revenue questions to the appropriate owner without overpromising outcomes.
Flag at-risk accounts and recurring issues early.
Turn recurring requests into saved responses and written SOPs.
Report weekly on request volume, response times, aging items, blockers, and common request types.

Qualifications

Clear, warm, professional written and verbal communication.
Highly organized and able to manage many client requests without dropping details.
Composed and responsive while handling competing priorities.
Comfortable using client platforms such as Airbnb, Vrbo, Booking.com, a PMS, a CRM, and shared phone or text tools, or able to learn them quickly.
Methodical problem-solving skills for technical setup and account issues.
Exceptional attention to detail and reliable follow-through.
Proactive communication and willingness to follow up until an item is closed.
Discretion and professionalism when representing the company.
Eager to learn and open to feedback.
Able to work on-site in Hamilton, Ontario, five days per week and reliably commute or relocate before the start date.
Preferred but not required:
- • Experience in short-term rentals, property management, or hospitality.
  • Experience with a PMS such as Guesty, Hostaway, or Hospitable, or with a CRM.
  • Familiarity with Airbnb co-hosting and OTA setup.
  • Experience running a ticket, request, or support queue.

COMPENSATION & BENEFITS

Annual Salary: $45,000 - $55,000 CAD with a performance bonus based on experience and results.

Schedule: Monday to Friday, 9:00 AM to 5:00 PM. Full-time and on-site in Hamilton, Ontario, five days per week.

Location: On-site in Hamilton, Ontario