Apply to Maintenance Technician (Florida)

Company Overview

Our national luxury vacation rental management company has professional openings across the country. The Natural Retreats collection of brands, including 360 Blue, and Callista Vacations, serves guests in some of America’s most beautiful destinations—from Palm Springs, CA, to Florida’s Emerald Coast.

We foster a collaborative, fun work environment and offer an excellent benefits package.

Position Summary

Natural Retreats is seeking a skilled and dependable Maintenance Technician to join our team in Port St. Joe, FL, supporting our portfolio of luxury vacation homes throughout Cape San Blas. In this hands-on role, you'll help ensure each property is well maintained, fully operational, and ready to deliver an exceptional experience for our guests and homeowners.

You'll handle a wide variety of maintenance needs, including preventive maintenance, emergency repairs, property inspections, and troubleshooting HVAC, plumbing, electrical, appliances, hot tubs, and other home systems. You'll also assist with general property upkeep, interior and exterior repairs, and arrival and departure inspections while keeping accurate records of completed work.

This role is ideal for a resourceful, detail-oriented professional who enjoys solving problems, can work effectively both independently and as part of a team, and takes pride in keeping high-quality vacation homes operating at their best. You'll also interact with guests, homeowners, vendors, and fellow team members, making strong communication and a service-focused mindset just as important as your technical abilities.

Key Responsibilities & Duties

• Assist in overseeing the operation of the Cape San Blas portfolio of homes

• Perform diversified duties to troubleshoot and maintain core home systems (i.e. HVAC, pool service, lock installation, septic systems, plumbing, electric, radiant heating systems, mechanics, etc.) in addition to the following:

  • Basic repairs to interior and exterior home aesthetics (i.e. painting, dry wall repair, basic construction, etc.)

  • Moving equipment, appliances, furniture, etc.

  • Hot tub servicing

  • Removing items from home for disposal

  • Maintain lawn, walkways, driveways, etc.

  • Debris and trash removal

  • Diagnose problems, replace, or repair parts, test and make adjustments

  • Pick up trash

  • Perform regular preventative maintenance in homes

  • Perform a variety of plumbing, maintenance, and carpentry functions

  • Assist housekeeping when needed

• Provide emergency/unscheduled repairs to homes and perform scheduled maintenance repairs

• Read and interpret equipment manuals and work orders to perform required maintenance and service

• Diagnose problems, replace, or repair parts, test, and make adjustments

• Perform regular preventive maintenance in homes and properties

• Use a variety of hand and power tools, electric meters, and material handling equipment in performing duties

• Comply with safety regulations and maintain clean and orderly work areas

• Perform general maintenance/arrival audits prior to owner or guest arrivals

• Perform general maintenance/departure audits upon owner or guest departure

• Maintain details records of service performed in all units, according to the daily timesheet

• Communicate the completion and progress of assigned work orders

• Perform maintenance as assigned by Management, including but not limited to audio/visual, electrical, basic plumbing, mechanics, and/or appliance repair

• Responsible for tracking and upkeep of assigned tool inventory

• Responsible for monitoring, tracking, and reporting credit card and purchase account usage

• Record billable items and hours to be billed to guests and/or owners for work orders

• Emergency on-call phone – all of team will be tasked with this responsibility

Required Qualifications

• Previous experience in a similar role

• Basic knowledge of audio/visual, electrical, plumbing, mechanics, and appliance repair

• Proficiency in technology such as cell phones and basic computer skills

• Ability to work alone and as part of a team

• Valid driver's license with good driving record

• Basic organizational skills to effectively record and catalogue documents on work performed

• Proactive and flexible in approach to job duties and problem-solving

• Ability to exercise good judgement

• Oral and verbal communication skills

• Strong customer/guest focus

• Strong attention to detail

• Ability to multitask

Desired Qualifications

• Basic troubleshooting knowledge of internet routers

•  HVAC Certification 

• Experience in the hospitality industry and/or with a growing company

Compensation, Benefits & Schedule

Hourly Rate: $23

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums.

• 15 vacation days

• 9 holidays

• 7 sick days

• 5 NR Days with a $1,500 allowance to book a NR vacation home!

• Maternity AND Paternity Leave

• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA) 

• Dental

• Vision

• Flexible Spending Accounts (medical and dependent care) 

• 401K retirement plan options with 3.5% company match

• Short and Long Term Disability Insurance (100% company paid)

• Basic Life Insurance Policy of $50,000 (100% company paid)

• Supplemental Life Insurance (Employee, Spouse, Child)

• Company Cell phone 

Schedule

This is a full-time position. Due to the nature of the job, the Maintenance Technician should be flexible with his/her hours. Weekends and holidays are required and will generally be busy and considered working days with guest arrivals and departures although these can be covered on request and approval of the Maintenance Manager and General Manager. We encourage all of our Team Members to take two (2) days off per week where possible. Guests can arrive at unpredictable times, and the Maintenance Technician should always be available in case of emergency, which includes evenings and on-call hours. Generally, this means working some inconsistent hours. Exact daily schedule may vary and differ from in-season to off-season. Vacation is generally taken out of peak season.